Customer Service Specialist

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We employ approximately 21,000 people. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. 

Career for a better climate. Every day.  

We are looking for a Customer Service Specialist to join our Global Accounts Team within Business Area Containerboard. Fluency in English is required. Additional language skills will be considered an advantage.

In this role, you will serve as a key point of contact for international customers, ensuring an excellent customer experience throughout the entire order fulfilment process. You will manage customer orders end-to-end, from enquiry to delivery, while building and maintaining strong customer relationships. Working closely with Sales, Supply Chain, Logistics, Credit Management and other internal stakeholders, you will support a portfolio of international key accounts and help deliver outstanding service across multiple markets. Through proactive communication, problem-solving and efficient order management, you will contribute to customer satisfaction and long-term business success.

Your daily work will be supported by modern digital tools, including Salesforce, our platform for customer relationship management and communication.

 
About the position   

The Global Accounts Customer Service Team is dedicated to providing professional, proactive and customer-focused support to some of Stora Enso’s most important key account customers. We work in a dynamic and multicultural environment where collaboration, ownership and continuous improvement are key to success.

Location: This position is primarily based in Warsaw, Poland. However, we are also open to considering candidates located in other countries where Stora Enso has an office presence. The selected candidate should be willing to work in close collaboration with the Warsaw-based team.

 
Key reponsibilities  

• Build and maintain strong customer relationships by delivering excellent customer service.
• Manage customer orders end-to-end, from enquiry and order entry to delivery and invoicing.
• Act as the primary contact point for customers in daily cooperation and ensure timely communication.
• Coordinate customer requests and collaborate closely with Sales, Supply Chain and Logistics teams.
• Handle claims, complaints and service-related issues in a professional and solution-oriented manner.
• Maintain customer master data and support pricing administration where applicable.
• Monitor deliveries, stock situations and customer-specific requirements.
• Provide accurate and up-to-date information to customers and internal stakeholders.
• Support customers in the adoption and optimal use of digital tools and customer portals.
• Participate in process improvement initiatives and development projects.
• Provide backup support for other Customer Service Specialists when needed.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or a related field, or equivalent experience.
• Previous experience in Customer Service, Supply Chain, Order Management or a similar customer-facing role.
• Full professional proficiency in English is required, additional language skills are considered an advantage.
• Strong customer focus and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced international environment.
• Solution-oriented mindset with attention to detail.
• Proficiency in digital tools and business systems; experience with Salesforce is an advantage.
• Ability to work both independently and as part of a collaborative team.

What we offer 

By joining Stora Enso, you will become part of a diverse and international organization committed to sustainability and innovation. You will have the opportunity to work with global customers, develop your professional skills and contribute to building customer relationships that support our long-term growth.

We offer a supportive team environment, learning and development opportunities, modern digital tools, and flexible hybrid working arrangements.

Data provided outside of the Polish Labor Code’s requirements (name, surname, parents' names, date of birth, residential address, data on education, skills and experience, completed schools and studies, training and courses, previous employers, positions and professional duties) will be processed based on your consent.  

To record your consent, please include the following clause in your CV:  

"I consent to the processing of personal data contained in the application documents sent by me that are not required by the Polish Labor Code for the purposes necessary for the implementation of current and future recruitment processes by Stora Enso Group. I am aware that I may withdraw this consent at any time by contacting Stora Enso by sending email to [email protected] .” 

For more information on how Stora Enso processes your personal data and for your other rights, please review our Privacy Notice on www.storaenso.com/privacy