- Location
- London, England, United Kingdom · published
- Type
- Full-time
- Department
- Sales
- Seniority
- Director
- Source
- Workable
Description
Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Head of Enterprise Existing Business on a permanent contract to strengthen the Red-on-line brand, based in either London or Paris.
About Infopro Digital
The best of both worlds. That is what a position with Infopro Digital offers you.
Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
The Opportunity
Red-on-line is entering its next phase of growth, building on an established international client base, an expanding EHS compliance platform and significant opportunities to deepen relationships with existing enterprise customers.
This is an opportunity to lead and develop a high-performing enterprise account management organisation, strengthen strategic customer relationships and unlock the considerable growth potential within our existing client base.
We are looking for a hands-on commercial leader who combines strong customer relationship skills with commercial ambition, operational discipline and the ability to develop people.
The Role
Reporting directly to the CRO, the Head of Enterprise Existing Business will have full responsibility for the commercial performance and development of the EMEA enterprise customer portfolio, with direct line-management responsibility for enterprise Farmers across the UK & Ireland, France and DACH, with wider EMEA coverage as required.
The successful candidate will inherit an established team and customer portfolio, with a clear mandate to strengthen account planning, deepen executive engagement, improve commercial consistency and accelerate expansion.
This is not a passive account management or renewal administration role. The individual must be commercially ambitious, close to strategic customers and capable of coaching their team to identify, develop and convert growth opportunities.
What You Will Own
Revenue Delivery & Commercial Performance
- Own and deliver the EMEA Enterprise Existing Business revenue target, including expansion, cross-sell, upsell and applicable commercial renewal objectives.
- Maintain accurate forecasting of expansion opportunities, renewals and commercial risks.
- Lead regular account and pipeline reviews, identifying growth opportunities, risks and required interventions.
- Personally support strategic enterprise opportunities, including executive engagement, complex negotiations and significant renewals.
Strategic Account Management & Customer Development
- Establish a consistent, proactive approach to enterprise account management across EMEA.
- Ensure every priority enterprise account has a documented, actionable account plan with clear growth objectives.
- Build relationships across multiple stakeholders, extending beyond the initial EHS contact into Operations, Legal, Procurement, IT and executive leadership.
- Ensure regular, high-quality Quarterly Business Reviews (QBRs) focused on business outcomes, value delivered, emerging needs and future opportunities.
- Identify opportunities to expand Red-on-line’s footprint across sites, countries, business units and applications.
Account Growth Methodology & Playbook
- Own the development, implementation and continuous improvement of a consistent enterprise account growth playbook.
- Move beyond reactive account management and establish a repeatable, proactive approach to enterprise customer growth.
Customer Retention, Commercial Renewals & Pricing
- Ensure proactive commercial management of enterprise renewals, with clear ownership, timelines and escalation processes.
- Drive effective implementation of Red-on-line’s pricing strategy, including the New Pricing Model (NPM), within the enterprise portfolio.
- Support strategic negotiations involving multi-year agreements, expanded scope and enterprise commercial frameworks.
- Balance commercial growth objectives with long-term customer relationships and retention.
People Leadership, Coaching & Talent Development
- Directly manage the EMEA enterprise Farmer team, with responsibility for performance, development, engagement and retention.
- Provide practical, account-based coaching, including account strategy, stakeholder engagement, discovery, QBR preparation and commercial negotiations.
- Lead recruitment, selection, onboarding and development of enterprise account managers.
- Build a culture of accountability, curiosity, customer focus and continuous improvement.
Sales Effectiveness & Operational Excellence
- Work with RevOps to establish meaningful performance dashboards, leading indicators and management reporting.
- Ensure Salesforce is used as an effective account management and commercial planning tool.
- Work with Customer Success, Solution Consulting and Professional Services to ensure customers receive coordinated commercial and operational engagement.