Part Time Front Desk Representative - Tennis Shop

Description

Are you looking for part-time work that will bring in some extra pay? We have a great job for you if your skills include customer service, answering phone calls, and light computer work. If you have an affinity or interest in Tennis and Pickleball, even better!

The Moorings Yacht & Country Club is hiring a Front Desk Representative for our Tennis Shop. The basic function of this role is greeting members, answering phone calls, and assisting members with questions. Excellent customer service is a requirement of the position.

Weekend work is required.

Essential duties and responsibilities:

• Greet members and assist with inquiries.
• Respond to member inquiries about the services and products.
• Open and close the following instruction from the Director of Racquet Sports and/or Pro Shop Manager.
• Remain knowledgeable about Tennis services, programs and events.
• Answer the phone promptly; operate phone system accurately and efficiently.
• Schedule and book appointments.
• Accurately record charges for services performed and products purchased.
• Maintain privacy of member paperwork. Sharing information with another member, employee, or other persons is strictly prohibited.
• Complete administrative functions on the computer as appropriate.
• Maintain a clean, safe and well-organized work and shop area.
• Communicate to supervisor any and all occurrences involving staff or members that require attention.
• Other duties as assigned.

Requirements

Qualifications:

Skills:

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to interact with a large and varied group of people including members and potential members in a professional and courteous manner.

Knowledge and Certificates: Ability to operate telephone systems and ability to use a computer required.

Experience: Customer service experience preferred.