Desktop Engineer / Biligual

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a resourceful Desktop Support to join our IT team.

In this role, you’ll play a key part in keeping our daily operations connected and resilient by setting up, maintaining, and troubleshooting vital IT infrastructure and end-user systems. Your hands-on technical expertise and collaborative mindset will help bridge the gap between physical networks and seamless digital workflows, ensuring teams across our Pesquería and LATAM sites can work without interruption.

What You’ll Do (Responsibilities) In this role, you will:

• Provide On-Site & End-User Support: Install, configure, and maintain computer systems while diagnosing and resolving hardware and software issues to minimize downtime and guide users on new tools.
• Build & Maintain Network Infrastructure: Physically rack servers, Nutanix systems, firewalls, routers, switches, and patch panels at remote sites, ensuring reliable LAN, WAN, and SD-WAN performance.
• Execute Upgrades & Security Compliance: Perform system migrations and software updates while enforcing security policies, conducting basic audits, and maintaining accurate IT asset and network documentation.
• Collaborate & Liaise with Vendors: Partner with remote networking, system admin, and facility teams—as well as ISPs and hardware vendors—to resolve complex technical problems and maintain site connectivity.
• Respond to Technical Emergencies: Act quickly during system outages or security incidents to implement corrective actions and restore critical services.

What You’ll Bring (Skills & Qualifications) The ideal candidate will have:

• 2–3 years of relevant experience in IT Desktop Support.
• Strong knowledge of IP networking (DNS, DHCP, LAN, WAN), wired/wireless troubleshooting, network security practices, and antivirus programs.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fluency in English and Spanish (written and oral), paired with strong customer service and problem-solving skills.
• Preferred experience with Google Workspace, Cisco switching and routing, and Okta.

What We Offer (Benefits)

• Location: Pesquería, Mexico (LATAM).
• Competitive compensation and benefits aligned with experience.
• Generous paid time off and holidays.
• Flexible work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to keep our teams connected and build a rewarding IT career? Apply today to join Iron Mountain.

Category: Information Technology