Complex Needs EBI Practitioner (Gambling Prevention Team) - Telford & Wrekin & Shropshire

Complex Needs EBI Practitioner - Gambling Prevention Team

Location: West Midlands, Telford & Wrekin & Shropshire
Hours: 37 hours per week (full-time) – part-time will be considered for the right candidate
Contract: Permanent
Salary: £25,878 – £29,942

Make a Positive Difference Through Early Support and Intervention

Are you passionate about helping people overcome challenges associated with gambling-related harm and improve their wellbeing?

We're looking for a Complex Needs EBI Practitioner to join our Gambling Prevention Team, supporting adults, children and young people affected by, or at risk of being affected by, their own or someone else's gambling, including family members and affected others.

About the Role

You'll provide one-to-one support, triage, assessments and Enhanced Brief Interventions (EBIs), helping individuals identify their needs, build resilience and access appropriate services.

Working closely with our Outreach Practitioners, you'll engage adults, children and young people within local communities, particularly those who may face barriers to accessing support.

You'll also deliver awareness sessions, workshops and training to professionals, schools, community groups and partner organisations, promoting gambling harm awareness, prevention and early intervention.

You'll work alongside health and social care professionals, voluntary organisations and other partners to strengthen referral pathways and provide coordinated support.

Geographical Flexibility

You'll primarily work within your designated area. However, you'll occasionally be required to travel and work across other areas of the West Midlands to support wider service delivery and business needs. Flexibility and a willingness to travel are essential.

What You'll Be Doing

• Delivering triage, assessments, Enhanced Brief Interventions and personalised one-to-one support.
• Developing individual support plans and helping people work towards positive outcomes.
• Working alongside Outreach Practitioners to engage adults, children and young people within the community.
• Delivering awareness sessions, workshops and training.
• Connecting individuals, families and affected others with appropriate services and support.
• Building relationships with partner organisations and strengthening referral pathways.
• Maintaining accurate records and ensuring safeguarding and confidentiality.

What We're Looking For

We're looking for someone compassionate, approachable and passionate about supporting people.

You may have experience in gambling support, substance misuse, mental health, homelessness, housing, family support or another health and social care setting.

You'll also have:

• Strong communication and relationship-building skills.
• Experience of one-to-one support, assessments or interventions.
• Confidence delivering workshops or awareness sessions, or a willingness to develop these skills.
• The ability to work independently and collaboratively with partner organisations.
• Good organisational and IT skills.
• A flexible approach and willingness to travel across the West Midlands when required.
• Knowledge of safeguarding, trauma-informed practice or recovery-focused support would be beneficial.
• A full driving licence and access to a vehicle would be desirable.

Why Join Us?

Join a supportive and growing team dedicated to reducing gambling-related harm and helping people access support before problems escalate.

You'll have the opportunity to develop your skills while making a meaningful difference to individuals, families and communities. Along with benefits like:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• and more!

Join us in breaking down barriers, promoting early intervention and helping people build healthier futures.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-12-04