Clerical II/Office Assistant -Neil Orchard Senior Activities Center

• Acts as a receptionist, assisting the general public in person and over the phone. 
• Processes program registration forms and building rental applications. Accepts payment for programs and rentals using point of sale system under the cash handling guidelines.
• Processes mail and assists internal and external customers by responding to requests for information.
• Uses a computer to create and update a wide range of correspondence, spreadsheets and forms, and enter, retrieve and update data. Creates mailing labels, newsletters and flyers using Microsoft Office Suite. 
• Operates and oversees the maintenance of various office machines, including printers, scanners, copiers, fax machine and telephone system. 
• Maintains office, orders supplies and acts as liaison with building facilities; performs light housekeeping.
• Proofreads and edits documents in diverse formats, working with speed and accuracy.
• Performs a variety of recordkeeping duties in compliance with records retention program.
• Drive a personal vehicle to run miscellaneous errands off-site as needed.
• Assists with updates for Department social media.
• Assists with monthly event planning and daily lunch service.
• Perform related duties as assigned.

• Professional office etiquette with excellent grammar, spelling, and writing skills.
• Customer service techniques, practices, and principles.
• Methods and techniques of proper phone etiquette.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, email, and databases. 
• Principles and procedures of record keeping and filing.
• Basic mathematical principles.
• Basic principles of business letter writing.

• Interpret and apply District policies and procedures. 
• Perform general clerical work, including maintaining files and compiling information for reports.
• Act as a receptionist in operating a telephone system. 
• Type and enter data into the computer at a speed necessary for successful job performance.
• Respond tactfully, clearly, concisely, and appropriately to inquiries related to area of responsibility.
• Operate office equipment including computers and supporting word processing, spreadsheet, and email applications.
• Maintain confidentiality, including securing, maintaining, purging, and shredding electronic and paper files and documents in accordance with District policies.
• Understand and follow oral and written instructions.
• Maintain attention to detail by prioritizing work and coordinating several activities simultaneously despite interruptions.
• Maintain integrity of work by taking responsibility and accountability for completion of work and internal customer interactions and maintaining punctuality and attendance at work.
• Contribute to a team effort.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Drive a vehicle to conduct District business relevant to the job.

PHYSCIAL DEMANDS AND WORKING ENVIRONMENT 

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and constant interruptions.

Physical: Sufficient physical ability and mobility to work in an office setting; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to use standard office equipment requiring repetitive hand movement and fine coordination including the use of a keyboard; to attend off-site meetings; to lift and carry items weighing up to 20 pounds; to make frequent decision-making and concentration; frequent public and coworker contact; occasional working alone; frequent repetitive motion, writing, grasping, holding and reaching; and to verbally communicate to exchange information. 

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.