Accessibility Subject Matter Expert (SME)

Company:

Marsh

Description:

Accessibility Subject Matter Expert

 

We are seeking an Accessibility Subject Matter Expert to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Accessibility Subject Matter Expert, you Will balance deep accessibility expertise with program leadership.

 

Key Responsibilities

Accessibility Subject Matter Expertise & Technical Guidance

• Conduct accessibility reviews and validate vendor audit findings; challenge low-quality assessments and prioritize remediation by risk and effort
• Provide expert guidance on accessibility standards (WCAG 2.0/2.1, ADA, Section 508, AODA, EAA) and emerging regulations
• Collaborate with technical teams on complex accessibility implementations; work comfortably with developers on technical matters
• Understand CMS/development implications of accessibility requirements and provide alternative implementation approaches
• Monitor regulatory changes and communicate updates to steering committee

 

Accessibility Center of Excellence - Operational Foundation

• Co-develop the Accessibility CoE operational model including governance structure, roles, responsibilities, and escalation paths
• Document accessibility processes and procedures: audit workflow, remediation workflow, shift-left integration, and escalation handling
• Create jurisdiction-specific compliance guidelines and checklists for AODA, EAA, ADA, and WCAG standards
• Develop training materials and enablement collateral for developers, designers, and business owners
• Define accessibility metrics and KPIs for program tracking and stakeholder reporting

 

 

Program Governance & Remediation Oversight

• Own the accessibility remediation portfolio dashboard showing all websites/applications in remediation status, timelines, blockers, and compliance standards (AODA, EAA, ADA)
• Establish and run steering committee cadence with executive reporting on remediation progress, KPIs, and risk status
• Coordinate remediation project portfolio, identify blockers, and drive resolution across development, design, and product teams
• Prepare jurisdiction-specific compliance reports for AODA (Ontario), EAA (EU), and ADA (US) requirements
• Track and escalate vendor performance on audit quality and recommendations.

 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) es un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $27 000 millones y más de 95 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.