Casual Part Time Customer Service (Northchase Library)

New Hanover County Public Library is looking for a part-time Customer Service staff member to engage with the public and provide a welcoming library experience. This position will work all service points (reference, circulation, and children’s) at the Northchase Library. As the primary point of contact for library services, this position requires extensive interaction with patrons, both in-person and by telephone. In addition, this position answers basic questions and refers patrons to other resources as needed. Good interpersonal skills, friendliness, and a positive attitude are essential for this position.

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Informs patrons of library programs and services
• Assists with Library opening and closing procedures
• Uses the integrated library system (ILS) to process materials and register patrons.
• Accurately shelves library materials.
• Answers inquiries or refers inquiries to the appropriate service desk.
• Protects each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level. 

 Work Hours: 

• Work schedule will vary to meet the needs of the location, primarily covering evenings and weekends. Minimum of 8 hours and potential of up to 19 hours per week. (Our Library branches are open Mon-Thurs 10-7, Fri-Sat 10-5, Sun 1-5)
• Work schedule is subject to change based on departmental needs. Must be available to work during emergency situations.

Employment Type:
Casual part time, non-exempt  

Salary Information:
The target hiring range for this position is $17.4639 hourly. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.
 
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Minimum Qualifications:
High school diploma or GED and at least one year of experience in a library, bookstore or other frontline customer service role (e.g. retail, food service, or hospitality).

Required Skills and Knowledge

• Strong oral and written communication skills
• Proficiency using computer technology
• Ability to quickly grasp and use new concepts
• Attention to detail
• Flexibility in scheduling
• Willingness to adjust to a constantly changing work environment

• Experience working with youth ages birth to 18 years old
• Customer service skills 
• Adaptability & teamwork
• Computer proficiency and tech troubleshooting
• Prior experience working in a library setting

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Some roles operate a computer, cash register, and other electronic devices throughout the day

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.