Front Desk Manager - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

 

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Front Desk Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

 

Job Summary:

We are looking for Front Desk Managers to join our lodging operations this summer. Front Desk Managers are responsible for leading a team that checks guests into hotel rooms, provides great customer service and are subject-matter experts on Yellowstone National Park.

 

The Details:Position Type: SeasonalSeason Dates: March 2027 to October 2027Pay: $1,836 - 2,136/bi-weekly

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at no cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Perform all duties toward the goal of maximizing guest service while meeting or exceeding financial goals.
• Help in the development of Front Office personnel throughout the season.
• Ensuring Front Office personnel are offering the Yellowstone Forever donation, environmental program and open accounts to guests during the check-in process.
• Provide constructive feedback to staff and prepare employee documentation as needed.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Ensure daily paperwork is completed in a timely manner and accurately, including bus illness forms, daily reports, EOA form, and guest refund tracking sheets.
• Assure dress, appearance, and conduct policies established by Xanterra and the Lodging Department are followed and enforced.
• Other duties as assigned on-site by operations managers.

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Previous management or supervisory experience.
• Knowledge of computer programs such as Microsoft Outlook.
• Communication, sales, cash handling, and computer skills required.

Physical Requirements include:

• Lifting/carrying up to 30 lbs.
• Making beds, bending, kneeling, stretching as needed.
• Standing for long periods of time and walking up in down stairs as well as outdoors.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.