IT Support Technician

Description

The IT Support Technician supports DESC's IT department with computer deployment, equipment replacement, workstation setup, and technology inventory across Career Centers and administrative locations. Responsibilities include preparing, configuring, installing, tracking, and recovering IT equipment.

This position reports to the Director of Information Technology and performs assigned work under the direction of designated IT team members, providing basic technical support and escalating advanced technical issues. This is a hands-on role with no direct reports.

This is a temporary, full-time assignment expected to run through December 31, 2026, generally scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with local travel between DESC locations.

Requirements

Key Responsibilities

Device Preparation, Configuration & Deployment

• Prepare, configure, and deploy desktops, laptops, monitors, printers, and peripherals.

• Install approved software, updates, and security configurations following IT procedures.

• Enroll, reimage, and reprovision devices using approved management tools.

• Install equipment at workstations, including cabling, network connectivity, and peripheral setup.

• Assist with device replacements and system migrations following documented procedures.

Workspace & Meeting Room Setup

• Set up and reconfigure offices, workstations, training rooms, and meeting rooms.

• Perform basic installation and testing of audiovisual, conference room, phone, and network equipment.

Asset Inventory & Decommissioning

• Maintain accurate asset inventory, including serial numbers, asset tags, assigned users, locations, deployment dates, and equipment status.

• Track equipment throughout deployment, reassignment, return, storage, and disposal.

• Secure equipment awaiting deployment, repair, or disposal; document equipment transfers and obtain assignment or return acknowledgments when required.

• Perform approved data-wiping and decommissioning procedures, documenting completion.

Level 1 Technical Support

• Provide Level 1 technical support, including basic hardware, software, and connectivity troubleshooting.

• Escalate issues requiring advanced troubleshooting or administrative access.

Documentation & Security Compliance

• Document assigned work, equipment deployments, and unresolved issues in the IT help desk system.

• Follow DESC security and data-handling procedures; do not access user data or change security settings unless authorized and documented.

• Perform other related duties as assigned.

Assignment Success Measures

• Deployment: Assigned equipment is configured and deployed accurately within established project timelines.

• Inventory: Equipment assignments, locations, and status are accurately documented and maintained.

• Documentation & Compliance: Assigned tickets and work records are completed, and required security and equipment-handling procedures are followed.

Qualifications

Required

• High school diploma or equivalent.

• At least one year of IT support, device deployment, or related technical experience. Relevant internships or technical training may be considered.

• Working knowledge of Windows and Microsoft 365, with hands-on experience setting up computers, peripherals, cabling, and workstations.

• Strong attention to detail and accurate record keeping; able to follow written procedures and work independently.

• Clear, professional communication with staff at all technical levels.

• Ability to travel locally between DESC locations during the workday.

• Ability to safely lift and move equipment up to 50 pounds, with or without reasonable accommodation, including bending, reaching, and working under or around desks.

Preferred

• CompTIA A+ or similar entry-level IT certification.

• Experience using an IT ticketing or asset management system.

• Experience with device-management tools or large-scale device rollout or refresh projects.

• Basic knowledge of networking, audiovisual, or conference-room equipment.

Other

• Background Check & Drug Screening

• Valid Drivers License