Bartender

Description

Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Bartender, you'll play a key role in creating memorable guest experiences by delivering exceptional service and expertly crafted beverages in one of the many fast-paced, high-volume environments. Bartenders are cross-trained and may rotate between multiple beverage venues based on business needs, experience, and skill set, offering variety and opportunities to expand your expertise.

Essential Functions

• Deliver outstanding guest service by creating a welcoming, engaging, and memorable experience for every guest.
• Maintain exceptional speed, accuracy, and composure while preparing and serving beverages during high-volume periods without compromising quality or guest service.
• Confidently manage multiple guest and server orders simultaneously in a high-volume casino environment while maintaining composure and attention to detail.
• Take beverage orders from serving staff or food and beverage orders directly from guests.
• Serve wine, bottled and draft beer, and a variety of specialty beverages. 
• Mix cocktails according to standardized Chinook Winds Casino Resort recipes while maintaining presentation and product consistency.
• Provide full-service bar hospitality by greeting guests, making recommendations, answering questions, processing orders, serving beverages and food, and completing transactions efficiently.
• Operate POS systems, beverage dispensing equipment, and cash handling equipment accurately and efficiently.
• Verify guest identification and ensure responsible alcohol service in compliance with OLCC regulations and Chinook Winds Casino Resort policies.
• Recognize signs of intoxication and take appropriate action to promote a safe gaming and entertainment environment.
• Maintain clean, organized, and fully stocked workstations by replenishing liquor, beer, wine, mixers, garnishes, ice, glassware, and supplies throughout the shift.
• Serves guests from start to finish including greeting, educating, obtaining orders, entering orders, delivering orders, and accepting payment in a prompt, efficient, and courteous basis.
• Perform opening, closing, cleaning, sanitation, and inventory responsibilities to ensure operational readiness.
• Monitor product usage, minimize waste, and maintain accountability for beverage inventory.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.  
• Maintains, transports, and delivers products, beer, liquor and wine inventory to bar and service locations. 
• Assist with setup, operation, and breakdown of portable bars for special events and casino promotions.
• Work collaboratively with beverage servers, barbacks, kitchen staff, and leadership to provide seamless guest service during high-volume operations.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Build product knowledge and confidently recommend beverages, promotions, casino events, and resort amenities to enhance the guest experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced environment.
• Accuracy- Ability to deliver consistent beverage quality while maintaining attention to detail.
• Communication Skills- Ability to effectively communicate clearly and professionally with guests and team members in a busy environment.  
• Guest Oriented- Ability to take care of the guests’ needs while following company procedures. 
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Judgment - The ability to formulate a sound decision regarding responsible alcohol service and guest interactions using the available information.
• Composure Under Pressure - Ability to maintain professionalism and efficiency during high-volume business periods. 

Education

High school diploma or GED preferred.

Experience

• Two years of experience as a bartender is required.
• Previous experience as a bartender in a fast-paced, high-volume bar, restaurant, hotel, entertainment venue, or casino strongly preferred.
• Successful completion of two years as an internal Barback may count toward this requirement, subject to demonstrated bartending knowledge.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC Alcohol Service Permit before the start date. 
• Must obtain a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 30 days of employment.

Other Requirements

• Strong knowledge of beverage preparation, cocktail recipes, and responsible alcohol service.
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining exceptional guest service.
• Strong cash handling and basic math skills.
• Excellent interpersonal and communication skills.
• Ability to remain organized, flexible, and positive while managing multiple priorities.
• Ability to remain on your feet for extended periods while providing exceptional service.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Knowledge of food safety and sanitation practices.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Frequently
• Climb Not Applicable 
• Crawl Not Applicable
• Squat or Kneel Frequently
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Constantly 
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Not Applicable

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a lively, fast-paced gaming environment with multiple distractions where guest interaction is constant, and service volumes are high. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud with frequent movement. The environment is subject to smoke and the associated effects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing an introductory period.