CRM Analyst

The CRM Analyst is responsible for implementing, configuring, administering, and supporting Salesforce Sales Cloud solutions for Paciolan clients across the sports, entertainment, and performing arts industries.

The ideal candidate combines strong technical expertise with excellent client-facing consulting skills. They thrive in a fast-paced, collaborative environment and enjoy solving complex business challenges through innovative CRM solutions. This position requires a proactive, analytical professional who can translate business needs into scalable Salesforce solutions while delivering exceptional client support and training.

Essential Duties & Responsibilities:

• Implement, configure, and customize Salesforce Sales Cloud to support client objectives related to ticket sales, customer service, fundraising/development, and marketing initiatives.

• Lead Salesforce onboarding efforts, including end-user training and adoption support for Paciolan's Salesforce Lightning platform.

• Serve as the Salesforce administrator for a portfolio of client accounts, managing system configuration, maintenance, user support, and enhancements.

• Provide ongoing consulting and strategic guidance to clients to ensure Salesforce solutions align with evolving business needs.

• Understand and support data integrations between Salesforce and Paciolan products and systems.

• Troubleshoot and resolve system issues, data discrepancies, and configuration challenges.

• Partner with internal teams to improve product functionality, integrations, and operational processes.

• Leverage Salesforce administrative tools and platform features to optimize system performance and user experience.

• Manage multiple priorities and projects while meeting established deadlines.

• Participate in occasional evening and weekend work as business needs require.

 

Minimum Qualifications:

• 2+ years of progressive experience within the ticketing, live entertainment, sports, or events industry, including hands-on experience with Salesforce Sales Cloud administration, CRM implementation, and business systems support.

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience.

• Salesforce Administrator Certification required or obtained within six months of hire.

• Experience configuring and supporting Salesforce Lightning Experience.

• Knowledge of Salesforce automation tools, including Flows and validation rules.

• Strong analytical, problem-solving, organizational, and troubleshooting skills.

• Strong verbal and written communication skills with the ability to train and support non-technical users.

• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

• Experience using AI-powered productivity or CRM tools to improve workflows and client outcomes.

The approximate national base pay range for this position is $65,000.00 to $75,000.00. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.  The pay rate will comply with all minimum federal, state, and local wage/salary requirements. 

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.