- Location
- Kolkata, West Bengal, India · published · Maharashtra, India · Gujarat, India
- Workplace
- Remote
- Type
- Full-time
- Department
- Administration
- Source
- Workable
Description
Billing Specialist
Location: West Bengal, Maharashtra, Gujarat (Remote)
About MediaRadar
MediaRadar equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.
With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.
About the Role
We are looking for a Billing Specialist to join our team and own accurate, timely billing for our global customer base. This role is critical to our order-to-cash process: ensuring customers are invoiced correctly out of NetSuite, sales tax and VAT are applied as expected across the jurisdictions we serve, and new customers are onboarded smoothly. You will work closely with our Commercial, Revenue Operations (RevOps), Order Management, Collections, and Revenue Recognition teams. If you’re detail-oriented, systems-savvy, and experienced in SaaS subscription billing, we’d love to hear from you.
Key Responsibilities:
What You’ll Do:
- Generate, review, and issue customer invoices out of NetSuite, including recurring subscription billings, renewals, upsells, and one-time charges, in line with signed contracts and billing schedules.
- Bill customers across multiple countries, including the United States, Canada, the United Kingdom, and the European Union, applying the correct entity, currency, and invoicing requirements for each.
- Review invoices to confirm sales tax, GST/HST, and VAT have been applied as expected for each customer and jurisdiction, and escalate any discrepancies, such as missing exemption certificates or VAT registration numbers, to the team member responsible for sales tax.
- Own customer onboarding from a billing perspective, including KYC and customer verification and collecting billing contacts and tax information.
- Manage customer invoice submission through customer AP portals (e.g., Coupa, Ariba, and similar), including vendor registration, purchase order matching, and resolving portal rejections.
- Partner with the Commercial, RevOps, and Order Management teams to confirm order and contract details before billing, and resolve discrepancies between Salesforce, NetSuite, and signed agreements.
- Collect purchase orders to ensure timely billing. Work with the Collections team to resolve billing-related disputes, issue credit memos and invoice corrections, and support timely cash collection.
- Coordinate with the Revenue Recognition team to ensure billing aligns with revenue schedules and supports an accurate month-end close.
- Respond to internal and customer billing inquiries in a timely and professional manner.
- Contribute to billing process documentation and continuous improvement efforts, including automation and controls.