Work Shift

Day

Scheduled Weekly Hours

20

Summary

This position supports Mercy's philosophy of patient centered care by performing administrative and clinical duties in an outpatient setting including limited medication administration in the outpatient setting.

Job Description

Job Duties

• Administers oral, SubQ and IM medications under the direct supervision of a Registered Nurse. Demonstrates basic knowledge of medication purpose, side effects and administration procedure.
• Performs accurate measurement of patient statistics to include vitals, height and weight.
• Manages room turnover and patient flow.
• Collects health history and medication list.
• Escribes orders.
• Prepares patient for physician's exam.
• Instructs patients as directed by the RN or Physician.
• Performs office duties including triaging phone calls and obtaining medical records
• Practices standard precautions.
• Maintains inventory in rooms and orders office and clinical supplies and instruments.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Care Connections Clinic

• Works with RN assisting with patient care and flow.
• Assists front office staff with duties including scanning and scheduling patients.
• Answers phone calls.
• Completes insurance authorizations as indicated for patient medications or other medical needs.
• Uses Cover My Meds and DPMP as indicated.

Knowledge, Skills & Abilities

• Knowledge of administrative and clinical functions in a physician office setting.
• Healing Center - General knowledge and understanding of anatomy, the diagnosis process, pharmacology (drug classifications side effects, interactions), physiology, lab values, sterilization techniques and safe administration of medications.
• Mercy Center for Memory Health - Adaptability to communicate in ways to best serve the population in the Memory Clinic. Demonstrates knowledge and skills necessary to interact with the patient population of adults and people living with dementia. Ability to connect and communicate with care partners. Knowledge and use of Microsoft Word, Excel and Power Point.

Professional Experience

• One year experience working in a medical office setting preferred.
• Mercy Center for Memory Health - Dementia knowledge preferred.

Education

• Education sufficient to obtain Medical Assistant certification.

Licensure, Certification, Registration

• Certified Medical Assistant required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements

Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.