Outpatient Clinic Administrator I/II - Ambulatory Care

How to Submit a Successful Application video: https://hr.venturacounty.gov/how-to-apply/application
 
THE DEPARTMENT: Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. These clinics provide care on an outpatient basis at all levels. Our dedicated team of healthcare professionals is committed to improving access to quality care and supporting the health and well-being of our diverse community, including individuals experiencing homelessness. Join us in advancing this mission by helping lead clinic operations that connect patients with the care and services they need.

 
THE POSITION: Under general direction, the incumbent plans, organizes, directs, and manages the clinical and administrative operations of one or more county clinic(s). The Outpatient Clinic Administrator is responsible for coordinating and maintaining management functions in accordance with revenue and expenditure limitations, clinical requirements, and legal guidelines. This position will oversee patient care services including primary care, specialty, behavioral health, dental, and optometry services.
 
The manager reports to the department director and is responsible for managing the direct provision of clinical care services within assigned clinic locations.
 
Levels in this series are generally based on, but are not limited to, the organizational complexity and size of the clinic(s) overseen, nature and number of patients seen, operating budget, and scope of supervision including the classification level or types of positions managed.
 
THE IDEAL CANDIDATE: The ideal candidate is an experienced healthcare administrator with a strong background in managing outpatient medical clinic operations, supervising multidisciplinary teams, and ensuring compliance with applicable federal and state regulations. They possess the ability to oversee staffing, budgets, patient access, and performance improvement initiatives while maintaining efficient operations and high standards of patient care. The ideal candidate demonstrates strong leadership, communication, problem-solving, and fiscal management skills, with a commitment to providing accessible, compassionate, and culturally responsive care to diverse populations, including individuals experiencing homelessness. A bachelor’s or master’s degree in Business Administration, Public Administration, Health Administration, or an equivalent field is desirable.
 

WHAT WE OFFER: The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee within this position may also be eligible for the following:

• Educational Incentive: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate’s, Bachelor’s, or Master’s degree that is not required for the classification.
• Bilingual Incentive: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam with a score of seventy percent (70%) or higher. Proficiency levels by exam are $0.69/hour (Level I), $1.00/hour (Level II), or $1.32/hour (Level III).
• Merit Increases: New employees serving their initial County service probationary period in a Professional classification are eligible for an initial 5% merit increase upon completion of at least 2,080 hours (approximately 1 year) assuming work meets satisfactory standards. Subsequent merit increases will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.
• Deferred Compensation: Eligible to participate in the County's 401(K) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(K) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis.
• Health Plans: You are afforded a flexible credit allowance for purchasing medical plan under the County’s Flexible Benefits Program. County now pays 100% of dental, and vision premiums.
• Flexible Spending Accounts: Pre-tax benefit towards eligible medical, dental and vision care expenses.
• Pension Plan: Participate in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holiday: 13 paid days per year which includes a scheduled floating holiday.
• Additional Benefits: Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
• To learn more about the benefits, please follow the link below: https://hr.venturacounty.gov/policies-memorandum#docaccess-c09d9aba007193c8a37b4e502c426f3e

Duties may include but are not limited to the following:

• Manages day-to-day operations of assigned clinics, including staffing, patient registration and scheduling, patient care, etc.;
• Responsible for implementation and evaluation of site performance improvement initiatives, including but not limited to access to care, clinical measures, and patient experience;
• Actively monitors schedule management procedures and addresses barriers to ensure productivity and timely access to care standards are met;
• Implements and maintains new and revised policies to respond to primary care program needs;
• Pursues program goals and objectives;
• Ensures provisions of man­dated services are in compliance with federal and state statutes, rules, and regulations;
• Supports compliance, including federal, state, and local rules, regulations, statutes, and applicable laws;
• Oversees the monitoring of revenues and expenditures for assigned clinic location(s);
• Hires and directs staff to provide quality service to residents of the community;
• Ensures coordination of staff work schedules to provide adequate coverage of support staff functions when staff call in sick, take vacation, etc.;
• Conducts regular staff meetings;
• Maintains and adheres to confidentiality and privileged communication, including patient, employee, and agency;
• Works closely with management team, including medical director, to ensure consistency in communication and standardization of practice;
• Operates clinic in an overall fiscally efficient manner to meet budget;
• Appropriately delegates, assigns, and provides guidance as needed;
• Orients and trains staff on functions related to the clinic. Training includes but is not limited to the practice management system, Electronic Health Record, customer service expectations, payor source, programs, and quality initiatives;
• Participates in a monitoring program and procedural requirements for the clinic system;
• Timely addresses patient complaints, grievances, and provides service recovery by monitoring and responding to flagged survey responses or other patient feedback;
• Ensures timely, accurate submission of all encounter data;
• Completes and submits required fiscal reports within communicated timeframes to Ambulatory Care Fiscal Department;
• Prepares performance evaluations;
• Recommends and administers progressive discipline;
• Conducts and/or facilitates staff training; promotes cooperative team efforts among staff;
• Oversees inventory and ordering of supplies and equipment for both front and back office; monitors maintenance of equipment;
• Ensures the integrity and standardization of medical records, including but not limited to patient demographics, insurance, consents, charges, and timely documentation;
• Demonstrates adherence to and observes all safety policies and procedures;
• Works closely with community partners and other County agencies; and
• Performs other related duties as required.

These are entrance requirements to the exam process and ensure neither continuance in the process nor placement on an eligible list.
 
EDUCATION, TRAINING, and EXPERIENCE
Some experience which has led to the acquisition of the required knowledge, skills and abilities. A combination of training and experience in health or business administration that qualifies the individual for the job may also be considered. The required KSA’s can typically be obtained by:
 
Outpatient Clinic Administrator I:

• Three (3) years of progressive health care related experience, including, but not limited to state and federal regulations, Joint Commission, process improvement, and clinical/patient care delivery models,

PLUS

• Two (2) years of experience administrating an outpatient medical clinic with up to 50 personnel required

Outpatient Clinic Administrator II:

• Three (3) years of progressive health care related experience, including, but not limited to state and federal regulations, Joint Commission, process improvement, and clinical/patient care delivery models

PLUS

• Three (3) years of experience administrating an outpatient medical clinic or multiple clinic sites with more than 50 total personnel and multiple service lines or specialties required.

DESIRED

• Bachelor’s degree in Business, Public Administration, Health Administration or equivalent;
• Master's Degree in Business, Public Administration, Health Administration, or equivalent .

KNOWLEDGE, SKILLS, and ABILITIES:
Working knowledge of: 

• principles and practices of ambulatory clinics, third party payers including Medicare and Medical, federal and state regulations relating to healthcare delivery; 
• fiscal management, including budget monitoring, revenue, and expenditure management; 
• personnel management principles and practices; 
• quality improvement and performance measurement in healthcare setting;
• clinic operations; and
• project management and business practices necessary for successful operation of primary care clinics.

Ability to: 

• plan, organize, direct, train, evaluate, and discipline staff;
• plan and organize personnel, equipment, and budgeted resources to achieve clinic targets and goals;
• analyze problems, track measurable outcomes using applicable data and identify alternative solutions;
• monitor clinic operations and implement improvements to support productivity, patient access, and quality of care;
• communicate effectively orally and in writing; 
• use Microsoft Excel, Microsoft Word, and Microsoft Power Point; and
• establish and maintain effective working relationships.

FINAL FILING DATE: Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Monday, November 16, 2026. 
 
To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit your application to County of Ventura, Human Resources- Health Care Agency, 646 County Square, Ventura, CA 93003.
 
NOTE TO APPLICANTS: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application. 
 
LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information. 
 
SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
 
APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

TRAINING and EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to supplemental questions. The T&E is a method for determining the better qualified applicants among those shown to meet the stated requirements. Using a T&E, applicants may be scored or ranked according to criteria that most closely meet the business needs of the department. When the pool of candidates is exceptionally strong and large candidates are typically scored or ranked in relation to one another; consequently, some qualified candidates may receive a score or rank which is moderate or lower resulting in them not being advanced in the process.

NOTE: The selection process may consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills and abilities. It is highly recommended that the supplemental questions within the application are completed with care and diligence.

NOTE: If there are a high number of qualified applicants, a comparative screening will be conducted to determine which of the applicants will be selected for invitation to the oral examination. Applications will be evaluated and ranked according to criteria that most closely meet the needs of the department, so it is essential that applicants provide as much detail as possible and answer all parts of the application and supplemental questions, if applicable. 

ORAL EXAMINATION - 100%: A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
 
NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
 
BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.