Field sales (Retail) – Nairobi, Kenya

Field sales (Retail) – Nairobi, Kenya

We are seeking to hire a Field Sales who will drive customer acquisition, generate sales, and increase brand awareness for an online grocery and convenience delivery business in Nairobi. The role will involve face-to-face selling, promotional activations, customer engagement, and developing relationships with offices, residential properties, Airbnb hosts, serviced apartments, and other potential customers. The successful candidate will generate leads, convert prospects into paying customers, encourage repeat purchases, and support business growth through effective field sales activities. The ideal candidate must a certificate or diploma in Sales, Marketing, Business Administration, or a related field being an added advantage. Three years' experience in field sales, direct sales, merchandising, or customer acquisition is preferred.

Key Responsibilities:

• Conduct daily field sales and customer acquisition activities across assigned locations in Nairobi.
• Identify and approach potential customers, introduce products and services, and convert prospects into orders.
• Visit offices, residential properties, serviced apartments, Airbnb hosts, and other high-potential customer segments.
• Generate and follow up on leads to secure new customers, repeat orders, and referrals.
• Execute promotional activations, distribute approved marketing materials, and communicate current offers.
• Demonstrate online ordering procedures and provide accurate information on products, prices, and delivery arrangements.
• Build relationships with office administrators, HR teams, property managers, and other potential business partners.
• Identify new customer segments, sales opportunities, and locations with growth potential.
• Maintain accurate records of customer visits, leads, conversions, orders, and sales performance.
• Submit daily activity reports and provide feedback on customer preferences, competitor activities, and market trends.
• Coordinate customer enquiries and service issues with the Customer Service and Operations teams.
• Maintain professional brand representation, uphold ethical selling practices, and protect customer information.
• Perform other duties related to field sales, customer acquisition, and promotional activities as assigned by the Sales & Marketing Lead.

Required Qualifications:

• Certificate or diploma in Sales, Marketing, Business Administration, or a related field will be an added advantage.
• Three years' experience in field sales, direct sales, merchandising, or customer acquisition.
• Experience in FMCG, retail, food delivery, hospitality, or e-commerce will be an advantage.
• Strong communication, persuasion, negotiation, and customer relationship management skills.
• Demonstrated ability to generate leads, convert prospects, and work towards sales targets.
• Proficiency in smartphone applications, WhatsApp, and digital ordering platforms.
• Good record-keeping, reporting, time management, and organisational skills.
• Self-driven, results-oriented, professional, and comfortable working independently in a field-based role.
• Willingness to travel between assigned customer locations and participate in promotional activations as required.