Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose  

Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams. 

Note: “patients” refers to patients, clients, residents, participants, customers, members 

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Consultation Service:  

Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.  

Proactively consults & engages operationally on development & implementation of programs & strategies.  

Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. 

Operation Expertise:  

Provides leadership, direction & oversight of workstreams. 

Responsible for the development, implementation & management of processes, policies & procedures.  

Ensures processes, policies & procedures are communicated, implemented & aligned.  

Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. 

Facilitates & develops processes & tools.  

Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. 

Project Management: 

Manages & implements small to medium-scale projects, programs & initiatives.  

Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.  

Conducts informational training sessions with groups of various sizes & backgrounds. 

Data Management & Analysis:  

Research & compile information to support ad-hoc operational projects & initiatives.  

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.  

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts 

Develops & monitors data analysis & reporting systems & communication tools. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role (not inclusive of titles or advancement career progression) 

Develops, manages, and improves medium-to-large transformation initiatives that integrate workforce management practices and technology with enterprise program and change management. Provides experienced project/program leadership while serving as a subject matter expert in UKG Pro WFM and labor optimization; partners with leaders across ministries to achieve targeted operational, financial, and experience outcomes. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Pro WFM and Business Intelligence Tools (BI Tools) building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and, utilizing benchmarking tools to support continuous performance improvement across the organization. 

• Leads and participates in complex projects and initiatives, including: project planning, workflow mapping, impact analyses, modeling, and communication planning; delivering project outcomes on time, within scope, and within budget; managing risks, issues, problem resolution, status reporting, and stakeholder communication. 

• Researches, compiles, synthesizes, and presents detailed information from multiple sources to develop new policies, processes, materials, and operational opportunities; present effectively in person and via web conference. 

• Manages and oversees large, complex, multi-factorial program initiatives across multiple operating units and matrixed teams—defining scope, establishing roles, aligning on strategic priorities, and ensuring adequate resources and sponsorship. 

• Conducts post project analysis, maintains risk/issue logs, support project closure activities, and prepare executive-ready summaries, presentations, and analytic reports. 

• Compiles, analyzes, and synthesizes qualitative and quantitative data to drive decision-making; evaluate evidence for validity and reliability; prepare clear, precise, actionable communications for diverse audiences, including executives. 

• Supports senior leaders with strategic, financial, and operational analyses, including development and monitoring of plans, resources, and budgets. 

• Provides leadership, coaching, and informal mentorship to analysts, peers, and cross-functional team members; supports consistent use of project management methodologies and effective delivery of work. 

• Collaborates across all levels of the organization, navigating changing structures and priorities, facilitating teams and planning sessions, influencing stakeholders, and maintaining strong relationships with leaders, decision-makers, and customers. 

• Leads complex project phases by providing analyses, evaluation, business intelligence, statistical and predictive analyses, and guidance to partners, leaders, colleagues and peers supporting the Transformational Management Office (TMO).  

• Serve as both a conceptual and technical subject matter expert on workforce management standards, UKG Pro WFM (Advanced Scheduler, Productivity Analytics, Healthcare Extensions, Data Hub), and related workforce, financial, and contract labor systems. 

• Educates, consults with, and empowers clinical and non-clinical managers to: optimize staffing to workload demand (hourly/daily/weekly) using historical and forecasted data.; build staffing grids/models, budgets, forecasts, and variance analyses; and interpret key workforce, financial, and UKG Pro WFM reports. 

• Develop comprehensive training and education materials (conceptual and technical) and lead large-group, small-group, and individual training, including “train-the-trainer” programs for colleagues and workforce management staff. 

• Manage day-to-day operations and enhancements of UKG Pro WFM and related systems, ensuring integrity, accuracy, and timeliness of reporting from workforce and financial systems. 

• Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership; prepare operational and financial analyses to evaluate departmental and business unit performance. 

• Develop, document, and train colleagues on Trinity Health workforce management standards, using industry best practices and benchmarking resources (e.g., labor hour tracking standards, payroll/time & attendance policies). 

 

Minimum Qualifications 

 

• Bachelor’s degree in business, healthcare, information technology, or a related field. 

• Six (6) to seven (7+) years’ work experience in a relevant fields such as workforce management, business operations, healthcare operations, technology/product solutions, or complex project management. 

• Five (5+) years experience managing complex projects and interfacing with executive leadership.   

• Experience with business intelligence reporting tools or dashboards (such as Power BI and Tableau). 

• Strong proficiency with Microsoft Office 365/Suite (Teams, Outlook, Word, Excel, PowerPoint), Visio and MS-Project. 

• Experience working with executive leadership and leading or mentoring others, formally or informally. 

• Demonstrated ability to manage multiple concurrent projects, shifting priorities, deadlines, and unexpected assignments in fast‑paced, high‑performing, and ambiguous environments. 

• Ability to learn new systems quickly and teach or coach others effectively. 

• Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two (2) disciplines. Business operations disciplines include, but are not limited to, project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical and business communications, research/benchmarking, statistical analysis, change leadership and healthcare administration.   

• Deep analytical, quantitative, evaluative, and problem‑solving skills, with ability to design and apply methods for data collection, analysis, and reporting. 

• Strong attention to detail and advanced organizational skills, with the ability to perform research, synthesize information, evaluate evidence, and thoroughly understand issues. 

• Excellent written and verbal communication skills, with the ability to explain complex or technical concepts to non‑technical audiences. 

• Strong facilitation and presentation capabilities, with the ability to lead meetings, orientations, events, and influence decisions and outcomes across diverse stakeholders. 

• Strong interpersonal and customer service skills, with the ability to build and maintain effective relationships with leaders, stakeholders, decision makers, and business owners at all levels. 

• Ability to maintain confidentiality, honor communication expectations, and manage sensitive information appropriately. 

• Demonstrated capability to collaborate and operate effectively within matrixed, shared‑leadership environments, both onsite and remotely, while remaining highly autonomous and adaptable to frequently changing structures, requirements, and priorities. 

• Experience developing and managing project budgets, staffing needs, and portions of medium‑to‑large-scale project plans. 

• Ability to understand how the broader organization functions, including the role and impact of transformation, PMO/TMO structures, and the downstream effects of team performance. 

• Must be able to travel to the various Trinity Health sites as needed (between 10% -20% of the time). 

 

Additional Qualifications (nice to have) 

• Master's degree preferred  

• Healthcare experience preferred 

• Lean, Six Sigma, or similar process improvement experience or certification preferred, with strong preference for Six Sigma Green Belt, Lean Practitioner, and/or Project Management Professional (PMP). 

• Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms is preferred. 

Pay Range- $ 107, 767- $177,816

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.