Senior Processing Assistant

Launch your career with a premier insurance services organization as a Senior Processing Assistant—supporting one of the largest broker networks in Australasia.

The Opportunity

Support a high-performing insurance brokerage by processing policies, renewals, and endorsements while ensuring accurate documentation and exceptional service for brokers and clients.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What You’ll Do

• Process insurance quotations, new business, renewals, and endorsements accurately and within required timeframes.
• Support brokers/account managers by managing assigned portfolios and providing high-quality administrative and operational assistance.
• Handle workers' compensation declarations, including policy quotations, follow-ups, and related documentation.
• Maintain accurate client records, file documentation, task tracking, and updates in company systems and document management platforms.
• Manage debtor follow-ups, client correspondence, and broker/client requests in a professional and timely manner.
• Provide support, backup, and guidance to team members while ensuring compliance with company procedures and service standards.

Key Criteria

• Insurance industry experience, preferably within Australian insurance or broking environments.
• Strong verbal and written communication skills, with the ability to work effectively with brokers, clients, and stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and SharePoint.
• Experience with Insight, SCTP, or similar insurance management systems is highly desirable
• Experience processing insurance renewals, endorsements, quotations, and workers' compensation policies.
• Strong attention to detail, time management, prioritization, problem-solving skills, and commitment to quality.

Work setup:

• Manila (BGC, Taguig): Australian hours (6:30AM – 3:30PM PHT) with a full onsite work arrangement during probation and transition to hybrid setup depending on performance.

 

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