Claims Adjuster Accidents & Health (A&H)

Join us as an A&H Claims Adjuster (Accidents & Health) to take on key responsibilities within a world-class claims function.

Make your mark in Claims 

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Functional Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.

• Ensuring effective vendor and litigation management on Complex claims within a personal allocation

• Broader internal / external stakeholder communication where required

• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes

• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice

• Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.

• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks. Provide technical advice to Shared Services.

Accountabilities

• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense

• Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.

• Financial control through consistent reserve and other financial transaction discipline

• Accurate and consistent policy interpretation

What you’ll need to succeed

• Strong experience and knowledge as a specialist in A&H (Accidents & Health) technical claims topics

• Law degree preferred

• Fluent in English

• Policy language skills enabling accurate and consistent policy wording interpretation

• A basic knowledge of  legal / regulatory and litigation / procedural  requirements for their line of business

• Experience in effectively following up on  recommendations from technical claims audits and continuous claim handling improvement

• Attention to detail

• Good communication skills, both written & verbal

• Time management – ability to manage & prioritize workload and diary management

• Ability to contribute effectively within a team environment.

• Ability to work with claims stakeholders to effectively direct claims strategy.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Ready to apply? We would love to hear from you.