- Location
- GH Office: Hyderabad, India · IN - Chennai
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Clearance
- Not required
- Closing date
- Today
- Source
- Workday
Description
Job Family:
Software Application & Development (India)
Travel Required:
Clearance Required:
What You Will Do:
We are seeking a CRM Tester to support quality assurance for our internal Microsoft Dynamics CRM solution. This role will be individually accountable for assigned test case creation, test execution, defect documentation, retesting, regression validation, and timely status updates across Dynamics 365 Sales and Customer Insights Journeys. The ideal candidate will partner with the Test Lead, product owners, developers, business analysts, and stakeholders to help ensure releases are reliable, well-tested, and aligned to business outcomes.
Execute assigned quality assurance activities for CRM releases under the direction of the Test Lead.
Review business requirements and acceptance criteria to create and maintain assigned test cases, test data needs, and execution steps.
Perform assigned functional, regression, integration, data validation, user acceptance support, and deployment readiness testing across the delivery lifecycle.
Maintain individual accountability for assigned test execution, status updates, defect documentation, retesting, and evidence capture.
Contribute to reusable regression coverage for critical CRM workflows and high-risk release scenarios.
Partner with the Test Lead, product owners, business analysts, developers, architects, and stakeholders to clarify requirements, raise quality risks, and support quality-focused delivery.
Document defects clearly, support triage discussions, validate fixes, and track assigned defects through closure.
Provide accurate test status, defect updates, execution progress, and risk input to support release readiness reporting.
Participate in sprint ceremonies, release planning, retrospectives, and quality reviews to improve delivery practices.
Stay current with CRM testing practices, release validation approaches, and quality engineering best practices.
What You Will Need:
Bachelor’s degree (or US equivalent) in Computer Science, Engineering, Business, or a related field
Four + years of experience in testing with minimum TWO (2) years of hands-on experience testing Dynamics 365 Customer Engagement (Sales and Customer Insights Journeys) solutions.
Experience with functional, regression, integration, system, smoke, data validation, exploratory, and user acceptance testing methods.
Experience creating, executing, and maintaining test cases, test scripts, test data, defects, and supporting test evidence.
Ability to understand assigned test coverage, acceptance criteria, traceability needs, regression scenarios, and release validation expectations.
Ability to reproduce issues, isolate defects, validate fixes, and assess regression impact in partnership with development teams.
Strong communication, collaboration, and documentation skills.
Ability to manage assigned testing priorities, communicate progress and risks, and follow established testing processes in a hybrid delivery environment.
What Would Be Nice to Have:
Experience testing Microsoft Dynamics 365 CRM, including Sales, Customer Insights Journeys, or comparable CRM solutions.
Experience using Azure DevOps or comparable lifecycle management tools for test plans, test cases, test suites, defects, traceability, and reporting.
Experience with automated testing tools or frameworks such as Playwright, Selenium, Azure DevOps Test Plans, or comparable platforms.
Desire to learn, grow, and seek increased responsibility in quality engineering and test leadership.
Ability to self-direct, prioritize, and manage multiple testing priorities, releases, defects, and stakeholder demands.
About Guidehouse India
At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.
Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.
We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.
What We Offer
At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.
Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.
Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.
Important Fraud Notice
All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.
Contact Us
If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.
To learn more about Guidehouse in India, visit www.guidehouse.com/india.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
