- Location
- San Francisco, CA/Hybrid
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Information Technology
- Seniority
- Senior
- Experience
- 5+ years
- Education
- Master
- Source
- Lever
Description
Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!
Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.
About the Role
The Senior Service Desk Technician plays a critical role in delivering high-quality end-user technology support while providing operational leadership within the Service Desk. This role supports Windows and macOS environments, leads complex incident resolution and service desk initiatives, and collaborates closely with internal Technology teams and vendors to ensure service excellence aligned with best practices.
The ideal candidate combines strong technical expertise, a customer-first mindset, and the ability to lead by influence—mentoring junior technicians, improving processes, and driving continuous improvement across Service Desk operations.
Skills
AzureJiraServiceNowComplianceCustomer ServiceITIL
Benefits
The base salary range for this position is $85K to $91K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.Ability to work remotelyExcellent health benefits that begin on your first day of employment$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
