Process and Performance Specialist

Job Summary:

We are seeking a highly organized, tech-savvy Process & Performance Specialist to drive operational efficiency, project accountability, and performance improvement across the organization. This role serves as a key partner to the Operations Strategist, ensuring processes are documented, systems are optimized, projects stay on track, and leadership has the data needed to make informed decisions.

Key Responsibilities:

• Serve as the primary liaison for the agency's EHR platform, coordinating with vendors, managing system requests, and maintaining internal documentation.
  
• Monitor and triage Operations, IT, EHR, and Facilities support tickets, ensuring timely resolution and adherence to service standards.
  
• Analyze operational data and performance metrics to identify trends, risks, and improvement opportunities.
  
• Develop reports, dashboards, and executive summaries that provide actionable insights for leadership.
  
• Create and maintain SOPs, workflows, and process documentation to support organizational consistency.
  
• Manage Google Workspace file architecture, permissions, and knowledge management resources.
  
• Coordinate projects, track milestones, monitor action items, and ensure accountability across teams.
  
• Facilitate leadership meetings, document key decisions, and follow up on deliverables.
  
• Conduct research and support strategic initiatives as assigned.

Qualifications:

• 3+ years of experience in operations, project coordination, executive support, business analysis, or a related role.
  
• Advanced proficiency in Google Workspace (Drive, Docs, Sheets, permissions management).
  
• Strong Excel/Google Sheets skills, including reporting, dashboards, and data analysis.
  
• Excellent project management, organizational, and follow-through skills.
  
• Strong written and verbal communication skills with the ability to translate technical information for non-technical audiences.
  
• Experience with EHR systems, vendor management, or healthcare operations is preferred.

Preferred Skills:

• Tech-savvy and systems-oriented
  
• Highly organized and detail-focused
  
• Analytical and data-driven
  
• Proactive problem solver
  
• Strong communicator and relationship builder
  
• Skilled at managing multiple priorities and driving projects to completion

This role is ideal for a high-performing Executive Assistant, Operations Coordinator, Project Coordinator, or Project Manager who enjoys building systems, improving processes, and supporting organizational growth.