Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

About the Role

We are seeking an experienced, forward-thinking and highly motivated Operations Manager to lead a large global operations organization across Customer Onboarding/ Customer Maintenance (Back Office functions).

This is a critical leadership role responsible for delivering operational excellence while helping shape the future of our Operations organization. The successful candidate will drive business performance, lead a team of experienced managers and team leaders, and play a key role in defining and executing our transformation agenda through automation, digitalization and process improvement initiatives.

This position requires a leader who can successfully balance strategic thinking with strong execution, inspire teams, influence stakeholders, and consistently deliver measurable business results.

Key Responsibilities

Lead Global Operations

• Lead a large global operations organization across Customer Onboarding, Customer Maintenance and Back Office functions.
• Ensure delivery of key operational metrics, including productivity, quality, customer experience, service levels and operational risk controls.
• Maintain strong focus on operational performance, queue management and achievement of business objectives.
• Drive accountability and execution across all areas of responsibility.
• Ensure operational stability while continuously improving efficiency and effectiveness.

Shape the Future of Operations

• Co-create and execute the strategic vision for the function.
• Partner with Product, Technology and Business teams to drive process transformation,
• Translate strategic priorities into clear action plans and measurable outcomes.

Stakeholder Management & Influence

• Build strong relationships across Operations, Product, Technology, Risk, Compliance and other business functions.
• Act as a trusted partner and advisor for senior stakeholders.
• Influence decision-making and gain alignment across multiple stakeholder groups.
• Represent Operations in strategic initiatives and governance forums.

People Leadership

• Lead, coach and develop experienced managers and senior team leaders.
• Create a high-performance culture focused on engagement, accountability, ownership and continuous improvement.
• Drive talent development, succession planning and leadership capability building.
• Foster an inclusive, collaborative and positive working environment.
• Ensure strong employee engagement and support teams in achieving their full potential.

Continuous Improvement & Delivery

• Proactively identify areas for improvement and drive solutions from idea through implementation.
• Identify opportunities to simplify processes, eliminate waste and improve customer and employee experience.
• Take ownership of strategic initiatives and ensure timely execution.
• Use data and insights to drive decision-making and operational improvements.
• Deliver sustainable results while balancing customer, employee and business needs.

Required Qualifications & Experience

• Fluent English, both written and spoken, Polish language would be an asset
• Minimum 5 years of experience leading large operational teams.
• Proven experience managing managers and/or senior team leaders.
• Strong track record of delivering operational results in complex global environments.
• Demonstrated success in leading large-scale process transformation, automation and digitalization initiatives.
• Experience managing change and driving adoption across multiple teams.
• Strong stakeholder management and influencing skills.
• Experience working in cross-functional environments with Product, Technology and Business partners.
• Strong analytical, problem-solving and decision-making capabilities.
• Financial services, payments or regulated industry experience would be an advantage.

Leadership Competencies

We are looking for someone who is:

• Results-oriented and execution-focused.
• Proactive and able to take ownership without waiting for direction.
• A strategic thinker who can translate vision into action.
• Skilled at building relationships and maintaining strong stakeholder networks.
• Comfortable operating in a fast-paced and evolving environment.
• Passionate about developing people and building high-performing teams.
• Resilient, adaptable and driven to challenge the status quo.
• Financial services, payments or regulated industry experience would be an advantage.

Location expectations  
This role requires working from a U.S. Bank location three (3) or more days per week. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.