Director, Service Line Development

Overview

The Director, Service Line Development provides operational leadership for Central Health’s clinical service lineportfolio, including existing, new, and expanded clinical programs. This position translates approved service linestrategies into executable operating plans, implementation workplans, launch readiness plans, performancemeasures, and sustainable operating models.The Director partners with executive, clinical, financial, and operational leaders to evaluate growth opportunities,develop business cases, assess operational and financial feasibility, and ensure new or expanded services areimplemented effectively. This role leads cross-functional execution, monitors risks, dependencies, milestones,access, quality, productivity, patient experience, and financial performance, and supports post-launch stabilizationand continuous improvement.

Responsibilities

Essential FunctionsService Line Growth and Development:Leads service line development efforts for specialty and clinical services by identifying growth opportunities,assessing market demand, evaluating access gaps, reviewing organizational readiness, and converting approvedpriorities into operationally actionable initiatives aligned with community needs and organizational goals.Business Planning and Financial Feasibility:Develops business plans, budgets, pro formas, and investment recommendations for new and expanded services.Evaluates operational feasibility, implementation requirements, staffing models, reimbursement considerations,capital needs, and long-term financial sustainability.Implementation, Launch Readiness, and Operational Handoff:Directs the full lifecycle of service implementation, including planning, governance, approvals, launch readiness,task execution, milestone tracking, and operational handoff. Develops and maintains implementation workplans,coordinates action items across clinical leadership and support functions, and ensures initiatives are executed ontime, within scope, and with clear operational ownership.Capacity, Staffing, Space, and Workflow Planning:Leads execution planning for the clinical services portfolio by assessing organizational capacity and developingrecommendations related to staffing, space, equipment, scheduling, access, workflows, and operational sequencingto support sustainable service growth.Operational Execution and Cross-Functional Alignment:Serves as the operational leader for complex, high-priority specialty and clinical initiatives. Converts strategicdecisions into actionable tasks, timelines, owners, and deliverables; facilitates regular status reviews; removesbarriers; escalates enterprise risks; aligns stakeholder decisions; and ensures cross-functional teams meet keymilestones required for successful implementation and operational continuity.Performance Management and Continuous Improvement:Oversees post-launch stabilization and ongoing performance across assigned services. Maintains routine reportingon operational, financial, access, quality, patient experience, productivity, and milestone indicators; identifiestrends, gaps, and variances; follows up on corrective actions; and directs operational changes to improveperformance, accountability, and scalability.Team Leadership and Execution Accountability:Provides leadership to managers, program leaders, and cross-functional teams supporting specialty and clinicalservices. Establishes clear accountability for deliverables, develops leadership capability, supports performancemanagement, and represents the function in senior-level operational planning, execution, and decision-makingforums.Quality, Compliance, and Risk Management:Ensures service development and operational activities comply with applicable regulatory, accreditation, privacy,contracting, and organizational requirements. Partners with clinical, quality, and compliance leaders to identifyrisk, strengthen governance, and implement mitigation strategies.Provider, Referral, Vendor, and Partnership Operations:Develops effective relationships with physicians, referral partners, vendors, and community stakeholders tosupport access growth, program design, implementation success, and service line reputation. Partners withcontracting, procurement, and revenue cycle stakeholders to support vendor selection, contract readiness,reimbursement considerations, charge capture implications, and operational sustainability for new and expandedservices.Operational Reporting, Change Execution, and Standard Work:Synthesizes complex operational and financial information into concise status updates, dashboards, decision briefs,and recommendations for executive leadership. Leads change initiatives related to new services, workflowredesign, operational transformation, issue resolution, and standardization of best practices to ensure decisionstranslate into completed actions and measurable operating improvements.Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of thisorganization.

 

Knowledge, Skills and Abilities:

 

Advanced knowledge of healthcare operations, service line management, and organizationalleadership within a complex healthcare environment. Ability to collaborate effectively with executives, physicians, operational leaders, and cross-functionalteams to resolve issues, build alignment, and advance strategic priorities. Ability to translate strategic clinical concepts into executable operational plans, including staffing,space, technology, equipment, workflow, and governance requirements. Strong program and project leadership skills, including the ability to prioritize enterprise initiatives,manage risk, direct implementation efforts, and achieve results across multiple stakeholders andtimelines.Skill in synthesizing complex operational, financial, and strategic information into conciserecommendations and executive-level briefings. Ability to build, lead, and develop high-performing teams and leaders; establish accountability; coachfor performance; and foster a culture of collaboration, execution, and continuous improvement. Excellent verbal and written communication skills. Strong financial acumen, including experience with budgeting, cost modeling, business casedevelopment, return on investment analysis, and performance monitoring. Ability to learn and apply new information, knowledge and experiences in a timely manner. Ability to be flexible and adaptable to change.

Qualifications

QUALIFICATIONS:Education:

 

Bachelor's Degree (higher degree accepted) In Business, Health Administration or related field. -Required

 

Work Experience:

 

5 years Progressive leadership experience in healthcare operations, service line development, strategic growth, ambulatory operations, business planning, or clinical program development within a hospital system, large medical group, public health district, or similarly complex healthcare environment. -Required5 or more years of leadership experience with accountability for supervising teams, directing cross-functional initiatives, managing competing priorities, and delivering measurable operational, financial, or access outcomes.-RequiredDemonstrated experience developing business plans, operating models, and implementation strategies for new or expanded healthcare services, including collaboration on budgets, pro formas, and capital planning. -RequiredExperience leading operational readiness and resource planning, including staffing models, space planning, equipment needs, workflow design, scheduling, and launch requirements for specialty or clinical services. -Required