Administrative Assistant / Front Desk

Join a team that's redefining property management.

We are looking for a dedicated and resourceful Administrative Assistant / Front Desk professional (on-site at our San Carlos office) who embodies 2B Living's core values. You tackle challenges head-on and thrive on solving problems with resourceful, effective solutions. You're not afraid to step out of your comfort zone to grow courageously, continuously improving and adapting in a dynamic environment. A true team player, you believe in rowing together, fostering collaboration and strong relationships to ensure accuracy, efficiency, and excellence in day-to-day office operations. Your commitment to building it better drives you to maintain the highest standards of organization and service, delivering exceptional results for our properties, clients, and team members. If this sounds like you, we'd love to have you join our mission to build it better and run properties right!

The Administrative Assistant / Front Desk role serves as the hub of daily office operations at 2B Living, managing mail and document workflows, checks and financial documents, shipping and mail runs, office supplies, and front desk customer service. This role requires close coordination with the Accounting team and People Operations team to keep the office running smoothly for a rapidly growing management portfolio. The ideal candidate is organized, detail-oriented, and comfortable being the first point of contact for visitors, vendors, and tenants alike.

Key Responsibilities

Mail Processing & Document Management

• Open, sort, assign, scan, and email all incoming mail (including NOVs, Housing Authority notices, past-due invoices, legal notices, etc.).
• Open, scan, and upload vendor invoices into AppFolio.
• Receive legal documents, scan them, and distribute
• Generate and mail letters as needed (usually when returning checks).
• Print, fold, and mail rent increase notices.
• Print, fold, and mail onboarding letters (occasionally).
• Open, review, assign, and manage the shared office email inbox (Hiver) daily.
• Scan and email Business Registration Certificates

Checks & Financial Documents

• Input and process rent, vendor, refund, tax, and other incoming checks.
• Mail back checks when necessary.
• Prepare and organize check deposits for office and bank runs.
• Print check receipts for tenants upon request.
• Print checks received from Accounting and prepare for mailing or pickup.
• Organize and store checks in weekly/monthly dated envelopes for recordkeeping.

Mail Runs & Shipping

• Complete daily mail runs for regular outgoing mail, Priority Mail, and overnight deliveries.
• Maintain the monthly mail spreadsheet by tracking postage charges and allocating bill-back expenses to the appropriate properties.
• Manage the postage machine, including paying invoices and ordering postage, stamps, and ink.

Office Supplies & Inventory

• Monitor inventory of envelopes, printer paper, and general office supplies.
• Submit supply orders to ensure the office remains stocked.
• Maintain office organization

Front Desk & Customer Service

• Greet and assist visitors, vendors, owners, prospective tenants, current tenants, and legal servers.
• Answer general office questions and assist Property Managers with tenant inquiries.
• Answer calls from Property Managers and Regional Managers.
• Receive and organize office keys for pickups.
• Other tasks as assigned.

Requirements

•       High school diploma required; Associate's or Bachelor's degree a plus.
•       Prior experience in an administrative, front desk, or customer service role preferred; property management experience a plus.
•       AppFolio experience preferred.
•       Exceptional attention to detail and organizational skills.
•       Strong time management abilities and comfort juggling multiple priorities in a fast-paced environment.
•       Excellent written and verbal communication skills.
•       Ability to work both independently and collaboratively in a team-oriented environment.
•       Comfortable with basic office equipment (postage machines, scanners, printers) and Microsoft Office / Google Workspace.
•       Bilingual in Spanish a plus

Schedule

•       Monday - Friday, 9:30 AM - 2:30 PM (5 hours/day, 25 hours/week).

Compensation & Benefits

•       Salary range: $22-$27/hr.
•       Part-time role (25 hours/week).
•       Participation in Company 401K upon hire date.

2B Living - Who We Are:

2B Living is a best-in-class third party Property Management Firm that currently manages traditional family apartments, luxury new construction, commercial and affordable housing properties numbering over 5,500 units and ~550 properties located throughout the Bay Area. We've experienced significant growth over the last 5 years and have been named one of the fastest growing private companies in the Bay Area 2019-2025 and ranked Best Place to Work by multiple local and national organizations, including the San Francisco Business Times, the National Apartment Association, and the Best & Brightest (2019-2026).

2B Living has endeavored to build the best-in-class property management service for property owners while providing an unparalleled rental experience for tenants. We embrace technology, employ talented people, care about tenants and the communities we operate in and drive value for our clients. And maybe we reshape the industry while we are at it. We build it better and run properties right.

When you join 2B Living, you won't be treated as simply another employee — you will be considered a team member in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports our employees by taking compensation well beyond a paycheck.

We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a 401K plan, education reimbursement program, and career and professional development training.

For more information about 2B Living, visit www.twobliving.com. 2B Living Property Management is an Equal Opportunity Employer.

If you're ready to take the next step in your property management career, we'd love to meet you. Apply today and help us build it better.