Service Platform Specialist

Service Platform Specialist

Location: Timika, Papua, Indonesia
Business Area: Mining
Job Category: Workshop
Employment Type: Full-time

About the Role

At Sandvik, we offer you a world of opportunities. Our global network and strong culture empower individuals to grow and make a meaningful impact.

We are seeking applications from motivated individuals for Service Platform Specialist / Key Super User to join our team. This role plays a critical part in ensuring the successful implementation and sustainability of the Maximo Service Platform Program. The Key Super User will act as a key resource for change management, communication, and training throughout the project lifecycle and post go-live phase.

MAIN RESPONSIBILITIES

• Provide essential local sales area knowledge and context for project activities.

• Actively participate in project implementation, contributing to gap analysis and following up on gap closure actions.

• Lead and coordinate project activities, including preparation for business process testing (BPT) and end user training.

• Drive communication and marketing initiatives in their sales area while supporting global change efforts.

• Serve as key communicator, ensuring that relevant project updates and activities are effectively shared with end users.

• Continuously work with local change champion to ensure smooth adaptation and sustainability of change.

• Initiate and support both global and local change activities throughout the project life cycle.

• Maintain and update the end user training list for configuration and reference.

• Serve as primary resource for delivering all service platforms and end user training after go-live date.

• Review and provide feedback on training material and ensure they meet the needs of sales area.

• Participate in BPT to ensure the system meets business needs and support training development.

• Approve system access request and manage any integration doc. connect. Errors.

• Oversee update of locally translated materials to ensure they aligned with global standard and local requirement.

COLLABORATION WITH OTHER BUSINESS LINE

• As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and Territory Manager.

• Direct report to Local Project Manager / Service Manager and indirect report to Service. Superintendent, CSS Supervisor, and Inventory & Pricing Manager in Balikpapan.

• Coordinating closely with end-user personnel to ensure accurate implementation and adaptation.

• Collaboration with Administration Service to ensure timely resolution of technical issues and smooth coordination of service activities.

HEALTH & SAFETY

• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.

• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.

• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.

• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.

• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.

• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.

• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.

• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

• Field - Any environment (Location Sandvik Sites / Projects).

• Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

EXPERIENCE & QUALIFICATIONS

• High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage.

• More than 1 year of experience in administrator environment, specifically system admin or other relevant roles.

• Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage).

• Proficient skill in English with written and verbal communication skills.

• Has good understanding of local SA business.

• Strong attention to detail with organizers and time management skills.

• Can-Do attitude.

• Ability to travel regionally or stationed on site.

• Has experience of understanding working with change.

• Able to plan to work outside normal office hours (during project roll out).

• Willingness to deliver training.

How to Apply

Submit your application via our website www.sandvik.com/career

Applications close: 07 August 2026

Only candidates who meet the qualifications will be processed