- Location
- Budapest, Hungary
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.
Responsibilities
- Handle incoming customer contacts including but not limited to phone and email (non-sales task)
- Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
- Follow-up on customer service issues
- Capture customer feedback
- Prepare and inform Wellness Advocates about promotions and products
- Adhere to schedule and meet department performance standards
Requirements
- ENGLISH knowledge on a conversational level is REQUIRED
- HEBREW knowledge on a fluent/native level is REQUIRED
- Available shifts: full-time 09:00-18:00
- There is no rotation of shifts!
- Excellent communication skills, empathic, "problem-solver" attitude
- Strong typing and computer skills (MS Office)
- Organized and detail oriented
- Ability to work under pressure, including during peak season
- Ability to follow instructions, policies, and procedures
- Works well with people, proactive attitude, passionate about providing a great customer service
- Previous customer service experience, preferred
- Desire to move up and grow with the company, preferred
What we offer
You will...
- be working in a new and modern office environment with easy public transport access (Budapart Gate) or from home-office from anywhere in Hungary
- be receiving a fair & competitive compensation (performance bonus every 4th month, cafeteria, product bonus, afternoon shift and skill allowances)
- be part of a very welcoming and diverse team of around 300 people
- be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance
- no night and weekend shifts, we only work from Monday to Friday
- have the opportunity to join us in part-time or full-time as well
dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
Skills
Customer Service