Strategic Accounts Specialist

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Responsibilities

• Build and maintain strong relationships with key client stakeholders, ensuring a high level of service and partnership.
• Manage and coordinate daily operational escalations with both internal teams and clients, ensuring timely resolution and effective communication.
• Analyze large datasets and transform complex information into clear, actionable reports and insights.
• Monitor internal and client-facing KPIs, proactively identifying risks, trends, and opportunities for improvement.
• Collaborate with cross-functional teams to improve operational performance and support business growth initiatives.
• Partner with Continuous Improvement teams to optimize processes, standards, and operating procedures to enhance performance.
• Develop, maintain, and document departmental Standard Operating Procedures (SOPs).
• Navigate high-pressure situations with professionalism, sound judgment, and a solution-oriented mindset.
• Participate in recurring business reviews and stakeholder meetings with client representatives.
• Provide operational support during peak volume periods and High Volume Events (HVEs), including occasional schedule flexibility as required.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Strong analytical skills with experience working with large datasets and performance metrics. Advanced Excel.
• Advanced problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Excellent communication and stakeholder management skills, with the ability to influence audiences at all levels.
• Strong storytelling and presentation skills, with the ability to simplify complex information into clear and compelling messages.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to work independently while effectively collaborating across multiple teams.
• Highly organized, adaptable, and comfortable managing competing priorities in a fast-paced environment.
• Demonstrated interpersonal skills, autonomy, and flexibility.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Care & Well‑Being Activities

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.