E11EVEN - Restaurant GM

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

 

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

 

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Restaurant General Manager is responsible for the organization, management, and administration of all daily operational aspects of the restaurant at E11EVEN Club Hotel & Residences. Leading the front of house team and the Restaurant Assistant General Manager, this position ensures consistent service standards, financial performance, and an exceptional guest experience, and is visibly present on the restaurant floor during peak service. 

Responsibilities

 

• Oversee all daily restaurant operations, ensuring service, food quality, and presentation meet E11EVEN Club Hotel & Residences standards.
• Circulate on the restaurant floor during service, checking with guests and service staff to ensure guest satisfaction, handling guest complaints, and thanking guests upon departure.
• Supervise the setup and maintenance of dining room areas, and assign and oversee all opening and closing side duties.
• Monitor and maintain the cleanliness of dining rooms and work areas; conduct daily inspections of the restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Communicate all relevant details to the culinary team and other F&B managers, and work closely with Sales & Catering to ensure efficient operations and quality guest service.
• Manage the SevenRooms reservation system with the host staff, ensuring the accuracy of all guest and shift reservations.
• Remain calm and alert, especially during emergency situations and heavy business periods, serving as a role model for F&B staff.
• Lead, supervise, and develop the Restaurant Assistant General Manager and front of house team.
• Lead the recruitment, selection, and hiring of front of house staff.
• Ensure all staff meet established standards of service; monitor and test service skills, and retrain and reinforce food quality and service standards.
• Recognize outstanding performance, administer fair and consistent corrective action, and ensure performance appraisals, including ninety-day introductory reviews, are completed on time.
• Prepare weekly schedules in ADP Workforce Now based on anticipated business levels, ensuring labor cost objectives are met, and ensure payroll entries are accurate and submitted by deadline.
• Conduct daily pre-shift and monthly staff meetings, and attend interdepartmental meetings.
• Manage restaurant budgets, forecasted revenues, payroll, and food and beverage costs, and execute targets based on daily operations and KPIs.
• Oversee beverage inventory, cost of goods calculations, liquor purchasing, requisitions, and the distribution of inventory and supplies.
• Maintain sales records, track cash receipts, and prepare operations reports as requested by management.
• Collaborate with the Director of Food & Beverage and Chefs on menu development, marketing initiatives, and programs that drive sales.
• Develop and maintain Standard Operating Procedures (SOPs) for front of house operations.
• Ensure all Accounting and Human Resources policies are followed, and report employee issues or grievances to the Director of Food & Beverage and/or People & Culture.
• Oversee Micros/POS programming for the restaurant.
• Perform other related duties as assigned by management.

Qualifications

• High school or equivalent education required. Bachelor’s degree in Business Administration, Hospitality/F&B Management, or Culinary schooling preferred.
• Four to six (4-6) years of restaurant management experience in a hotel or upscale restaurant environment, including at least two (2) years as a Restaurant Manager, Assistant General Manager, or similar role.
• Strong knowledge of cost accounting, budgeting, labor management, and profitability.
• Extensive food and beverage knowledge, with the ability to recall ingredients and dishes to inform guests and service staff.
• Familiarity with restaurant management software, such as OpenTable and SevenRooms.
• Strong leadership, motivational, interpersonal, and conflict resolution skills.
• Strong analytical, decision-making, and oral/written communication skills.
• Thrive in a collaborative environment, working closely with Culinary, Events, Marketing, Human Resources, and leadership.
• Create a warm, welcoming, and positive environment for guests and employees, and embody E11EVEN Club Hotel & Residences service standards.
• Bilingual or multilingual ability preferred.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

 

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/02/2026 and will remain open for at least 75 days.