Customer Fulfillment Specialist

Customer Fulfillment Specialist

 

Would you like to play a key role in our business?

 

Would you like to work with cutting-edge technology?

 

Partnering with the best

Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.

 

Fueling Your Passion

As the Customer Fulfillment Specialist, you will develop solutions and provide support to our customers and channel partners by acting as a product specialist on the team. You will be working closely with Sales, Engineering, Procurement, Shop Operations and other global functions, as needed.

 

As the Customer Fulfillment Specialist, you will be responsible for:

• Facilitating customer transactions, order management, and overall customer service.
• Owning quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but is not limited to reviewing and providing recommendations on customer requirements to assure compliance and/or noted exceptions on quotations/ purchase orders
• Managing and resolving commercial and technical risks. This includes resolving pricing issues, and technical clarifications, as needed
• Issuing Return Material Authorizations and tracking returns, when needed
• Facilitating order entry, providing order status updates, resolving customer issues and attending customer meetings where necessary
• Managing shop fulfillment prioritization of customer specific orders
• Coordinating and escalating with internal company orders
• Managing hold orders and maximizing on-time delivery through constant communication and prioritization of the shop fulfillment
• Working in close partnership with sales teams on customer and order related issues
• Collaborating with leadership for all necessary process improvements
• Managing escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities
• Supporting other tasks as necessary for the Customer Fulfilment team 

 

To be successful in this role you will have the following:

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma/ GED with 4+ years of experience in customer-facing or purchasing roles in Oil and Gas or Power related industries)
• Working knowledge of SAP ERP system
• Proficiency in English

Desired Characteristics

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to work independently
• Strong problem-solving skills

Work in a Way That Works for You

We recognize that everyone is different and that the way people work and perform at their best varies. In this role, hybrid and flexible working arrangements are available in accordance with business requirements.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Flexible working opportunities
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

 

 

The Baker Hughes internal title for this role is: Services Experienced Professional - Customer Order & Fulfillment