Job description

“We make our community fit and happy. Every day. Every class.”

Do these words get you excited? As a Studio Team member, you play a key role in bringing this mission to life. You support daily studio operations, elevate the customer experience, and contribute to a positive, high-energy environment for both members and team.

You add value by taking ownership of your responsibilities and leading by example.

What does your workday look like?

As a Studio Team member, you will:

• Be the first point of contact for our customers, creating a welcoming and positive experience

• Ensure our hospitality and service standards are consistently high

• Take responsibility for health, safety, and hygiene standards within the studio

• Support daily and monthly operations, including sales and administrative tasks

• Demonstrate leadership by supporting and giving feedback to team members

• Build strong relationships with customers and help grow the Rostudios community

• Ensuring classes start on time

• Assist in training and coaching new studio team members

• Proactively handle minor technical and maintenance issues, ensuring they are resolved quickly to maintain a seamless studio experience

• Maintain the unique Rostudios look, feel, and culture

• Handle studio cleaning and preparation, including:

  • Exercise equipment (bikes, weights, shoes)

  • Floors and mirrors

  • Common areas (front desk, lockers, retail, office, hallways)

  • Bathrooms and changing rooms

Please note: this is not an exhaustive list, and additional tasks may be assigned.

Additional responsibilities

• Attend quarterly meetings and group training, and stay informed on slack messages.

• Stay informed on all operational procedures, including handling maintenance issues

• Be flexible with scheduling, including shifts from 30 minutes before the first class of the day and 45 minutes after the last class of the day

Your qualifications

• A passion for sports, the Rostudios brand, and customer experience

• A team-oriented mindset with strong multitasking abilities

• Willingness to be hands-on and you value cleanliness, tidiness, and hygiene

• A proactive attitude with a creative mindset for improvements

• Flexibility to work within studio hours

• Strong English communication skills

• Availability for at least 2 shifts per week (one weekday, one weekend)

What we offer you

• A supportive team that inspires and motivates others

• A positive, energetic, and healthy work environment

• Ongoing training and development from your Studio Manager

• Team events

• Free Rostudios classes en discounts on ClassPass

• Start date is likely around mid August