Concession Stand Attendant

Description

Position Title: Concession Stand Attendant

Direct Reports (YES/NO): No

FLSA Status (Exempt/Non-Exempt): Non-Exempt

Position Summary:

The Concession Stand Attendant is responsible for providing high-quality customer service, preparing food and beverages, maintaining a clean and organized stand, and ensuring that food and drink orders are accurately and efficiently processed. The role requires attention to detail, the ability to work in a fast-paced environment, and excellent customer service skills to enhance the overall guest experience at events.

Responsibilities :

  Customer Service:

• Greet customers in a friendly, welcoming manner and assist with their food and beverage orders.
• Provide accurate and prompt service while maintaining a positive and professional attitude at all times.
• Answer questions about menu items, including ingredients, portion sizes, and special dietary needs.
• Handle customer complaints or issues professionally and report them to the supervisor when necessary.
• Upsell products (e.g., snacks, drinks, combo meals) and promote specials or new items.

  Food & Beverage Preparation:

• Prepare and serve food and drinks in accordance with established recipes and food safety standards.
• Operate equipment such as hot dog rollers, popcorn machines, soda fountains, grills, and fryers.
• Ensure that all items are made to order and served at the correct temperature.
• Restock condiments, napkins, straws, and other service items as needed.
• Assemble snack combos, pre-packaged meals, or drink cups accurately and efficiently.

  Cash Handling:

• Process customer payments using cash, credit, or debit card transactions.
• Accurately handle cash and give change in accordance with the register or cash drawer.
• Maintain a clean and organized cash register area, and ensure that money is securely handled.
• Close out cash drawers at the end of the shift and report any discrepancies to the supervisor.

  Stand Maintenance & Cleanliness:

• Keep the concession stand clean and organized, including wiping down surfaces, restocking supplies, and maintaining a tidy appearance.
• Follow health and safety guidelines, ensuring that food preparation and storage areas are kept clean.
• Regularly clean equipment and utensils to ensure they remain sanitary and in proper working condition.
• Ensure that trash and waste are disposed of properly and that the stand remains free of clutter.

  Health & Safety Compliance:

• Adhere to all health and safety regulations, including proper food handling, sanitation, and hygiene practices.
• Wear appropriate uniforms and safety equipment, including gloves and hairnets, as required.
• Ensure that the concession area is safe for customers, with no hazards or obstacles that could cause accidents.
• Follow all company policies regarding the sale of alcohol (if applicable), including checking IDs for age verification.

  Teamwork:

• Work cooperatively with other concession stand attendants, supervisors, and kitchen staff to ensure smooth and efficient operations.
• Assist in other areas of the food and beverage department as needed, such as food prep, dishwashing, or assisting with stock deliveries.
• Maintain effective communication with team members, reporting any issues or supply shortages to the supervisor.

Requirements

• High school diploma or equivalent preferred, but not required.
• Previous experience in food service, retail, or customer service is preferred but not required.
• Experience working in a high-volume, fast-paced environment is an advantage.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety standards and sanitation practices is a plus.
• Ability to work as part of a team and follow directions from supervisors.
• Basic math skills, especially for handling cash and processing transactions.

Physical Requirements

• Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
• Ability to lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.
• Frequent bending, stooping, and reaching to access storage areas and inventory.

Work Location: This position requires 100% on-site attendance.