Hiring.Camp

Customer Support and Training Specialist

Epiq

·

Today

Location
USA- Arizona Remote Office, United States of America
Workplace
Remote
Type
Full-time
Department
Human Resources
Experience
3+ years
Education
Bachelor
Source
Workday

Description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Training Specialist is responsible for delivering training programs, ensuring operational excellence, and supporting professional development. This role involves collaborating with various stakeholders, managing instructional design, and maintaining high-quality standards.

Essential Job Responsibilities

  • Deliver training programs and ensure operational excellence.

  • Support professional development and instructional design.

  • Collaborate with various stakeholders to achieve organizational goals.

  • Manage instructional design and professional development trainings.

  • Monitor and report on key performance indicators (KPIs).

  • Ensure compliance with company policies and regulations.

Qualifications & Requirements

  • Education: Bachelor's degree in Business Administration, Human Resources, or a related field.

  • Experience: 3+ years of experience in training and development.

  • Skills:

  • Adult Learning Methodologies

  • Analytical Analysis

  • Business Intelligence (BI)

  • Coaching

  • Communication

  • Continuous Improvement Culture

  • Customer Relationship Management (CRM)

  • Facilitation

  • Instructional Design

  • Operational Excellence

  • Operations Support

  • Professional Collaboration

  • Professional Development Trainings

  • Certifications: Certified Professional in Learning and Performance (CPLP)

  • Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors:

  • Location-based market rate for the role

  • Your abilities in relation to the job specification

  • Performance during screening and interview

  • Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

  • Build trust-based partnerships

  • Nurture long-term relationships

  • Remove collaboration barriers

  • Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

  • Use storytelling to build buy-in

  • Align communication with organizational goals

  • Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

  • Use data to identify improvement opportunities

  • Make informed decisions

  • Align team goals with boarder strategy

  • Empower teams to manage their own goals

  • Translate vision into clear priorities

  • Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

  • Improve workflows for team efficiency

  • Use clear documentation and expectations

  • Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Skills

ComplianceChange Management

Similar Jobs

30

EDI and Customer Service Coordinator

Revloncorporate·South Africa·Remote, Hybrid, Onsite

Today

Customer Shipping and Logistics Administrator - Support Services Global Support Centre

COTTON ON·Geelong, VIC

Today

Associate Representative, Customer Service and Support

APL Logistics·Sydney, New South Wales·Hybrid

Today

Customer Service Rep(09617) - Short and late night shifts available

Domino’s Pizza·Clarksville, AR

Today

Client Care Specialist | Customer Care and Family Support

Gateway Services·Middle Island, NY

Today

ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) ASSOCIATE

SGS·Makati City, NCR

Today

Part Time Customer Service and Sales Associate

Hertz Car Rental·Everett, WA

Today

Customer Service and Parts Manager

Time Manufacturing·Waco, TX

1d ago

Manager, Sales and Customer Service

Macy's Jobs·Burlington, MA

1d ago

Customer Support EMEA - LATITUDE and Neuromodulation

Boston Scientific·Madrid, MD

1d ago

Customer Service and Sales Associate

Hertz Car Rental·Washington, DC

1d ago

Customer (Supplier) Support Associate - German and Polish

Assent·Amsterdam, NH·Hybrid

1d ago

(UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group

Mashreq·United Arab Emirates, AE·Onsite

1d ago

Manager, Sales and Customer Service

Macy's Jobs·Moreno Valley, CA

1d ago

Manager, Sales and Customer Service

Macy's Jobs·Oak Brook, IL

1d ago

Manager, Sales and Customer Service (TEMP)

Macy's Jobs·Chula Vista, CA

1d ago

Service and Customer Support Administrator – 12 month FTC

Hologic·Manchester, GB

1d ago

Business Intel Engineer II, Ring/Blink Customer Service Engineering and Insights

Amazon

1d ago

Freight Forwarding Operations and Customer Service Agent - Ocean Imports

DP World·Miami, FL

1d ago

Seasonal & Regular Retail Customer Service, Early Morning Stock and Sales Floor Support - Boise Town Plaza Rack

Us We·Boise ID, US

1d ago

Customer service and collection agent

Iceberg Finance Group·Toronto, Ontario

1d ago

Customer Service Specialist - Export Sales Operations - Spanish and English

ENOVIS·Enovis Portugal

1d ago

Customer Service Specialist with english and french - 12 months fixed term contract

Bf·Poland·Hybrid

1d ago

Airline Customer Service and Ramp Agent

Trego Dugan Aviation Of Grand Island·Bismarck, ND

1d ago

Customer Service Rep and Scheduler

Centro·Davenport, IA

2d ago

Manufacturing Sales and Customer Service Manager (Eastlake, OH)

Advanced Machining & Tooling·Eastlake, OH

2d ago

Customer Service Associate (Counter and Warehouse)

EMCO Corporation·Dawson Creek, BC

2d ago

Senior Customer Service and Applications Specialist

Eaton·Gdańsk, PL·Remote, Hybrid

2d ago

Door and Hardware Specialist - Customer Service

Oldcastle BuildingEnvelope·Newnan, GA

2d ago

Customer Service Representative - Dutch and English (Interim)

Catawiki·Lisbon, Portugal +1

2d ago