Senior Manager - Patient Access & Authorization

Senior Manager Patient Access & Authorizations - Physician Services - Revenue Cycle Management - Remote

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Medical Billing, Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Strivant Health is seeking a Patient Access & Authorizations Senior Manager responsible for leading Patient Access and Authorization operations, including patient registration, insurance verification, financial clearance, pre-authorizations, patient collections, and related revenue cycle functions. This role provides leadership for both U.S. and Global team members, ensuring productivity, quality, service level agreements, and client expectations are consistently achieved across a distributed workforce. The Manager partners closely with operational leadership to drive process improvement, employee development, and operational excellence.

Location: Remote U.S. Based

What You’ll Handle

• Lead daily Patient Access & Authorization operations for assigned clients
• Manage and develop U.S. and Global team members.
• Drive productivity, quality, customer service, and service-level performance.
• Oversee staffing, scheduling, attendance, and workforce planning.
• Monitor key operational metrics and implement improvement initiatives.
• Coach, mentor, and develop supervisors, team leads, and staff.
• Conduct performance reviews, coaching sessions, and corrective action when necessary.
• Support hiring, onboarding, training, and employee engagement efforts.
• Manage escalated patient, client, payer, and operational issues.
• Collaborate with revenue cycle leaders to improve workflows and operational results.
• Lead process improvement initiatives and leverage technology to increase efficiency.
• Ensure compliance with company policies, payer requirements, and applicable regulations.
• Support client implementations, special projects, and continuous improvement efforts.

What We’re Looking For

• Minimum four (4) years of leadership experience in Patient Access, Authorizations, and Registration, preferably in a third-party follow-up RCM organization.
• Experience managing blended U.S. and global offshore healthcare operations teams is required.
• Strength in revenue cycle client engagement, conflict resolution, and cross‑functional project leadership.
• Experience managing productivity, quality, and service-level agreement performance.
• Prior experience with pre-authorizations and insurance certification processes preferred.
• Experience with medical billing, patient scheduling, or revenue cycle management systems.
• Strong coaching, mentoring, and employee development skills.
• Strong understanding of AR follow-up, denial management, cash posting, and RCM workflows.
• Working knowledge of CPT, ICD‑9/10, HCPCS, payer rules (government and commercial).
• Strength in understanding of government payers, Medicare, multiple state Medicaid programs, and Medi-Cal.
• Proficiency in Outlook, Teams, Word, Excel, and PowerPoint; comfort with EMR/practice management systems and reporting tools.
• Excellent communication, analytical, and organizational skills with a focus on measurable impact.
• Must currently reside in the U.S.

Why Strivant Health?

At Strivant, your work directly impacts the healthcare organizations we support and the patients they serve. As a Senior Manager, you will help shape best-in-class revenue cycle practices while working with a collaborative, forward-thinking team. We value innovation, accountability, and a culture of continuous improvement because we know that strong global operations is the backbone of revenue cycle success.

• You’ll work directly with executive leadership on high-visibility initiatives.

• United States-based remote role with meaningful cross-continental collaboration.

• Benefits: We offer nationwide PPO plans for health, dental, and Vision. We also have company-sponsored life Insurance, plus voluntary STD, LTD, critical illness, ID theft, travel insurance, 401(k), and much more. Benefits start the first of the month following your hire date.

Ready to Build Something Big?

• If you’re excited to integrate client needs with global operations and leave your mark on a fast-growing RCM organization, we’d love to meet you.

Apply today

Strivant Health provides equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. At Strivant Health, we conform to the spirit and the letter of all applicable laws and regulations.

Find out more about our culture and benefits at: https://strivanthealth.com/careers/

No agencies, please!

@StrivantHealth