Level 2 Service Desk Analyst

Build Your Career and Future at Wynne.

Job Summary:

We’re hiring a self-motivated Service Desk Analyst - L2 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.

Job Description:

You'll work as part of a team responsible for the analysis and resolution of customer requests — software queries, data correction, bug replication, and root cause analysis of recurring data issues.

KEY RESPONSIBILITIES

• Provide business-to-business support for Wynne Systems products
• Manage tickets and workload using our online ticketing tool
• Resolve customer data issues and identify the root cause behind recurring ones, working with internal and external resources
• Replicate and document bugs, then partner with Development to drive tickets to resolution and keep customers updated on progress
• Create and maintain knowledge base articles
• Support Level 1 Analysts with troubleshooting guidance and AI adoption

KEY SKILLS AND COMPETENCIES

• 1–3 years of Service Desk or technical support experience
• 1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
• Excellent written and verbal communication skills
• Ability to explain complex systems and ideas in clear, plain-spoken English
• Strong analytical and problem-solving skills
• Proven ability to coordinate cross-functional teams toward task completion
• A tenacious, get-it-done attitude paired with a collaborative approach

Worker Type:

Regular

Number of Openings Available:

1