About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
Sophos is seeking an experienced and motivated MDR Operations Manager is will be responsible for leading high-performing MDR teams and delivering consistent, high-quality security operations as part of our global 24x7 service. Based in Australia, this role will lead operational delivery during APJ hours, with a strong focus on people development, operational health, investigation quality, customer outcomes, and effective cross-region collaboration.
The role will use operational data, technology, automation, and continuous improvement to identify and remove friction, improve how our teams work, and help MDR operate more effectively at scale. Working closely with MDR leadership and partner teams, the MDR Operations Manager will ensure the operation is prepared for today’s demands while continuously improving how we respond to an evolving threat landscape.