Ocean Contract Management Specialist

Understands the customer tender, drafting requirements of Key clients
and performs/updates the tasks/steps in the system as illustrated
without any supervision. Performs audits of work performed by Team
member Sales.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Purpose of this role

This position will support the Area Sales team and Centre Trade & Marketing teams to manage and grow assigned customer accounts in line with organizational strategy, goals, policies, and processes.

Ocean Contract Management Specialist will be responsible for managing North America (NAM) Tender customers and ensuring timely, accurate, and compliant execution of tender-related activities. The role includes quotation management, tender execution, contract administration, and close coordination with GSC teams, including Contract Correction Team (CCT), Disputes, and Invoice Quality (IQ) functions, to deliver an excellent customer experience and commercial outcome.

As an employee with Maersk GSC, you will be part of a working environment as diverse as the APMM group.

Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

You will be responsible for:

• Handling all negotiation rounds of Tender for Non-KC Customer Segmentation, ORA, Fast Quote, Seasonal Sync requests received online.

• Supporting the Dispute and IQ team on improving quality deliverables.

• Preparing, reviewing and validating customer tender templates and rate sheet using approved product rates.

• Ensuring high accuracy and completeness in all tender deliverables.

• Prioritizing and manage multiple tenders simultaneously to meet agreed deadlines and SLA commitments.

• Ensuring adherence to tender governance standards, SOPs, and compliance requirements.

• Preparing Negotiation Package for customers.

• Supporting projects and ad hoc initiatives within TCM.

• Building and maintain strong cross-functional relationships to ensure alignment and successful tender outcomes.

• Communicating tender status, risks, and requirements effectively with internal stakeholders.

• Utilizing digital tools, reporting platforms, automation, and AI-enabled solutions to improve efficiency, accuracy, and decision-making.

• Supporting process transformation and technology adoption initiatives within Tender Contract Management.

We are looking for:

• Bachelor’s degree from a recognized university.

• Minimum 3 years of experience in a customer-facing role within Logistics, Shipping, Supply Chain, Freight Forwarding, or related industries.

• Strong communication and stakeholder management skills with the ability to collaborate across diverse teams.

• Proficient in Microsoft Excel and PowerPoint, with strong analytical and presentation capabilities.

• Ability to work in a fast-paced environment with a high sense of urgency and accountability.

• Strong attention to detail and commitment to delivering high-quality, accurate outputs.

• Proven ability to manage multiple priorities and adapt quickly to changing business needs.

• Strong problem-solving skills with a continuous improvement mindset.

• Basic knowledge of shipping, freight pricing, quotations, tenders, and contracts is an advantage.

• Open to working in perpetual night shifts supporting North America business operations.

• Eager to learn, grow, and take on new challenges in a dynamic global environment.

Shift - 6PM to 3 AM (Can be rotational basis business needs)

*** Perpetual Night shift as the team caters & enables NAM Sales organizations.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.

• Opportunity: Ample opportunities for professional and personal growth.

• Innovation: Join a forward-thinking team embracing cutting-edge technologies.

• Global Exposure: Collaborate with diverse colleagues in an international business environment.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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