NetSuite Administrator 

Job Title: NetSuite Administrator 
Supervisor: CTO 
Location: Mexico, El Salvador, Haiti
Contract Type: Full-Time Employee, indefinite period
Travel: 10%

About Acceso: 

Acceso (www.acceso.org) is an award-winning social enterprise that is revolutionizing food systems in Latin America and the Caribbean to put smallholder farmers first. Acceso’s mission is to create fundamental and lasting positive economic change in the lives of rural smallholder farming families. Acceso’s seed-to-market model provides smallholder farmers with a sustainable way to participate in formalized markets, enabling them to work themselves out of poverty with dignity and to prosper. Acceso is currently a team of over 600 determined and driven change-makers supporting over 35,000 smallholder farmers across Colombia, Haiti, El Salvador and Guatemala.   

About this Role:  
The NetSuite Administrator will be responsible for the day-to-day administration, management, and optimization of the NetSuite ERP system. This includes ensuring the system runs efficiently, implementing system updates and improvements, providing support to end-users, and working closely with cross-functional teams to align NetSuite processes with business objectives. The role requires a strong understanding of NetSuite’s functionality, customization capabilities, and integrations with third-party systems. 

The NetSuite Administrator will report to the CTO and work closely with the Finance Team, Operations, Sales, and external vendors to ensure smooth integration and system performance. 

Key Responsibilities:

System Administration:

• Manage and maintain the NetSuite ERP system to ensure optimal performance and availability. 
• Monitor and maintain system configurations, data integrity, and security settings.
• Administer user roles, permissions, access, and security, ensuring proper role-based access control.
• Manage system upgrades, patches, and ensure timely application of releases.
• Oversee system data migration, backup, and recovery procedures.

Customization and Optimization :

• Develop and manage SuiteScript, SuiteFlow, and SuiteBuilder customizations to enhance NetSuite functionality and meet business needs.
• Collaborate with cross-functional teams to analyze requirements and implement system enhancements.
• Design and implement dashboards, reports, and saved searches to support various business functions (e.g., finance, sales, operations).
• Identify and resolve system bottlenecks and suggest optimizations to improve performance and scalability.

User Support and Training 

• Provide technical and functional support to NetSuite end-users, troubleshooting issues, and ensuring system adoption. 
• Train new and existing users on NetSuite functionality, best practices, and updates. 
• Develop and maintain user guides, documentation, and training materials. 

Integration and Reporting 

• Ensure smooth integration between NetSuite and other third-party applications (e.g., CRM, eCommerce, financial tools).
• Maintain and update existing system integrations, troubleshooting any connectivity or data transfer issues. 
• Manage and perform massive bulk transaction uploads.
• Develop and maintain custom reports, KPIs, and data analytics using SuiteAnalytics and external reporting tools as needed. 
• Work closely with IT and business teams to implement automation processes to improve efficiency.  

Governance and Compliance 

• Ensure compliance with internal policies, data security standards, and regulatory requirements. 
• Support audits and data integrity checks by managing data quality controls and system logs. 
• Create and maintain appropriate system documentation and manage change requests. 

Required Qualifications and Experience 

Education and Certification 

• Bachelor’s degree in Information Technology, Computer Science, Finance, or a related field. 
• NetSuite Certification is preferred. 
• Additional certifications in SuiteAnalytics, SuiteCloud Developer, or other relevant NetSuite modules are an advantage. 
• English fluent. 

Experience 

• 2-5 years of hands-on experience as a NetSuite Administrator or in a similar role. 
• Proven experience managing and maintaining NetSuite ERP with strong knowledge of SuiteScript, SuiteFlow, and SuiteBuilder. 
• Experience with NetSuite integrations, either through API or integration tools (e.g., Celigo, Dell Boomi). 
• Experience in system optimization and process automation within NetSuite. 
• Proven experience in functional support within NetSuite.
• Understanding of financial processes (e.g., AP/AR, general ledger, inventory management) in a NetSuite environment. 

Technical Skills 

• Proficiency in SuiteScript (JavaScript), SuiteFlow, SuiteTalk (SOAP/REST API), and SuiteBuilder for customizations. 
• Strong analytical and problem-solving skills with attention to detail. 
• Familiarity with ERP modules, financial systems, and business process flows. 
• Advanced skills in Excel and experience with data analytics tools (e.g., Power BI, Tableau). 

Key Competencies 

• Communication Skills: Ability to effectively communicate with both technical and non-technical stakeholders.
• Problem Solving: Strong troubleshooting skills, capable of diagnosing and resolving complex issues.
• Adaptability: Willingness to learn new tools, systems, and processes as the NetSuite environment evolves.
• Collaboration: Works well within cross-functional teams to support business objectives.
• Attention to Detail: Ensures system accuracy, data integrity, and consistency in reporting.