Senior Site Reliability Engineer

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

We are looking for a Senior Site Reliability Engineer who combines deep infrastructure expertise with a forward-thinking approach to AI-driven operations. In this role you will maintain and improve the reliability, scalability, and performance of our Java-based applications while pioneering the use of large language models (LLMs), agentic workflows, and intelligent automation to transform how we monitor, respond to, and prevent incidents.

You will design and build autonomous and semi-autonomous AI agents that consume observability data, triage alerts, generate runbooks, automate incident response steps, and surface actionable insights—reducing toil and accelerating mean time to resolution. This is a hands-on engineering role for someone who is equally comfortable tuning a JVM, writing PromQL, and prototyping an agentic pipeline with tool-calling LLMs.

Key Responsibilities

Application Reliability & Performance

• Ensure the availability, reliability, and performance of high-traffic Java-based applications in a distributed environment.

• Troubleshoot and resolve complex issues across production and non-production environments.

• Participate in pre- and post-deployment performance testing and monitoring to continuously improve application performance.

• Optimize Java application performance with a focus on JVM tuning, efficient resource utilization, and horizontal scaling.

Monitoring, Observability & AIOps

• Deploy and manage the Grafana stack (Grafana, Prometheus, Loki, Mimir, Alloy) to deliver real-time monitoring, logging, and alerting.

• Implement and refine observability strategies that enhance visibility into application and infrastructure health.

• Create and maintain dashboards, alerts, and log queries for comprehensive system health monitoring.

• Integrate AI/ML models into the observability pipeline for anomaly detection, predictive alerting, and intelligent alert correlation and noise reduction.

AI & Agentic Workflow Engineering

• Design, build, and operate agentic AI workflows that automate operational tasks such as alert triage, root cause analysis, runbook execution, and incident summarization.

• Develop tool-calling LLM agents that interact with infrastructure APIs (Kubernetes, Grafana, Jira, Slack, PagerDuty) to execute diagnostic and remediation actions autonomously or with human-in-the-loop approval.

• Build and maintain MCP (Model Context Protocol) servers and integrations that expose internal systems as tool surfaces for AI agents.

• Evaluate, select, and operationalize LLM frameworks and orchestration platforms (e.g., LangChain, LangGraph, CrewAI, n8n, or custom solutions) for production-grade agentic systems.

• Implement guardrails, evaluation harnesses, and feedback loops to ensure AI agent outputs are accurate, safe, and continuously improving.

• Champion the adoption of AI-assisted development and operations practices across the SRE and broader engineering organization.

Incident Management & Root Cause Analysis

• Support the operations team’s incident response efforts, conduct post-mortems, and identify root causes to prevent recurrence.

• Leverage AI tools to accelerate incident timelines, auto-generate post-mortem drafts, and surface patterns across historical incidents.

• Document and share lessons learned, contributing to a culture of continuous improvement.

Automation & Toil Reduction

• Identify repetitive operational workflows and engineer AI-augmented or fully automated replacements.

• Build self-service tools and chatbot interfaces that allow engineering teams to query system status, retrieve logs, and execute standard operating procedures through natural language.

• Measure and report on toil reduction metrics to quantify the impact of automation initiatives.

Collaboration & Cross-functional Support

• Work closely with developers, architects, and data/ML engineers to design solutions that improve reliability and leverage AI capabilities.

• Collaborate with DevOps and NOC teams to support the application platform.

• Communicate SRE practices, AI/automation capabilities, and operational insights to technical and non-technical stakeholders.

• Provide feedback on application performance, potential improvements, and observability metrics.

Why This Role Is Different

This is not a traditional SRE position with AI bolted on as an afterthought. We are building a team that treats AI and agentic automation as core competencies—on par with Kubernetes expertise or observability design. You will have the autonomy to experiment with cutting-edge AI tools, the backing of leadership to deploy them in production, and a mandate to measurably reduce operational toil through intelligent systems.