- Location
- Paris, Île-de-France, France
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Product
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Recruitee
Description
AI is rewriting how enterprises run. Payflows is the platform making it happen.
The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.
Payflows is building the AI-native Finance OS for enterprise — connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.
In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.
One intelligent platform, endless possibilities.
The Role
You’ll be at the centre of how Payflows builds long-term customer partnerships — ensuring our clients not only succeed on our platform but expand with us.
As a Customer Success Manager, you’ll own relationships with enterprise finance teams — helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account.
This is a role for someone who combines strategic thinking, relationship mastery, and commercial acumen — someone who thrives on impact, influence, and excellence.
Your Mission
Drive Adoption and Value
Partner with customers to deeply understand their objectives and translate them into success plans.
Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.
Deliver measurable outcomes that demonstrate business impact.
Build and Strengthen Relationships
Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders.
Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.
Retain and Expand Accounts
Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.
Collaborate with Sales to execute account expansion strategies and renewals.
Operate with Precision
Monitor account health metrics, anticipate risks, and drive proactive engagement.
Maintain operational excellence through structured processes, documentation, and forecasting.
Collaborate Cross-Functionally
Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.