Delivery Manager - Experience Design

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.

Job Description:

Delivery Manager – Experience Design (Location: Pune)

Key Responsibilities:

• Design Delivery Management – Global Clients/Markets

• Own and support Delivery Management for Design Engineering teams serving global clients and Market stakeholders
• Manage resource allocation, capacity planning, availability, and bench tracking across Experience Design teams.
• Support hiring, onboarding, and deployment of resources based on current and anticipated business demand.
• Partner with Capabilities Leads and Client/Global Leads on resource planning and allocation management.
• Maintain accurate internal tracking of resource allocation, availability, utilization, and project assignments.
• Monitor and drive timesheet compliance and related operational processes.
• Conduct weekly discussions with Resource Management teams and Market Leads
• Manage governance on projects and pipeline to proactively identify resource, capacity, or delivery risks.
• Identify and support initiatives to improve utilization, productivity, and overall delivery efficiency.
• Support team-building and employee engagement activities across engineering and Design teams.
• Coordinate and track training, skill development, and certification initiatives.

2. XEN Delivery Management

XEN LAB is a first-of-a-kind Experience Design and Innovation Lab (located in Pune and Bangalore) specially curated for Design Thinking workshops. XEN Methodology focuses on Human Centric approach to achieve exceptional Customer Experience (CX) and Digital Transformation (DX) initiatives.

Key Responsibilities:

• Provide delivery and operational support for XEN teams, programs, and initiatives.
• Manage physical workspace/space requirements in collaboration with XEN Craft Leads.
• Provide delivery support for XEN workshops including: Proposals, project planning and tracking, resource planning, TAT management and delivery coordination
• Manage and coordinate XEN Extensions, XEN Outreach, and similar programs.
• Support XEN resource allocation, utilization, billability, and bench management.
• Track resource availability and proactively identify capacity or staffing requirements.
• Track and manage internal XEN initiatives such as XEN Tools, Experience Trend Reports and other strategic/operational programs.
• Provide regular visibility on initiative progress, risks, dependencies, and delivery status to relevant stakeholders.

Experience & Skills required:

• 10+ years of experience in Design Delivery Management, resource management, program/project management, or a similar operational leadership role.
• Experience managing distributed design teams and working with stakeholders across multiple geographies.
• Strong understanding of design resource planning, capacity management, utilization, billability, and bench management.
• Experience supporting presales, proposal reviews, estimation, and project planning for Experience Design projects
• Strong stakeholder management and communication skills, with the ability to work effectively with senior craft leads, delivery leads and business stakeholders
• Demonstrated ability to manage multiple priorities, projects, and competing resource demands.
• Experience with performance management, team development, hiring, and onboarding (for design talent)  
• Strong ownership of design delivery commitments, timelines, and customer outcomes
• Ability to identify risks early, drive resolution, and operate effectively in an ambiguous and fast-paced environment.
• Batchelors/Masters degree in User Experience Design or management is highly desired

Location:

DGS India - Pune - Indiqube Orchid

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent