Desktop Support Specialist

Description

NET Credit Union is seeing a motivated Desktop Support Specialist to work alongside experienced IT professionals in a collaborative, fast-paced environment where technology plays a critical role in daily operations.  This position offers exposure to enterprise technologies, meaningful project work, ongoing learning opportunities and a clear path for career growth within the organization.  This is an excellent opportunity for an early-career IT professional looking to build a long-term technology career while gaining hands-on experience with enterprise systems, cybersecurity, Microsoft Technologies and infrastructure projects.

Schedule:

Monday - Thursday:  8:00 am - 5:00 pm

Friday:  8:00 am - 5:30 pm

Saturday:  8:30 am - 12:30 pm (rotating schedule)

Schedules may vary based on operational needs

This is a full-time position with an excellent benefit package, including:

M/D/V insurance

401k plan

Paid time off and paid holidays

Professional development opportunities

Certification and training assistance

Requirements

• Provide first-level technical support for employees across all branch and office locations;  Assist with workstation refreshes, upgrades and technology deployments
• Troubleshoot and resolve issues involving desktop computers, laptops, printers, mobile devices and other peripheral equipment
• Assist users with Microsoft 365 applications and services
• Support password resets, account access requests and multi-factor authentication issues
• Install, configure and troubleshoot software applications
• Provide support for specialized banking and business applications
• Deliver friendly, professional and customer focused technical assistance
• Accurately document incidents, requests and resolutions
• Create, modify and disable user accounts;  Assist with Active Directory and Microsoft Entra ID administrations
• Follow established IT security policies and procedures; Escalate complex technical issues when appropriate
• Participate in maintaining technical documentation and knowledge-based resources as well as branch technology initiatives and office expansions
• Support infrastructure, server and networking projects as assigned
• Identify opportunities to improve processes and user experience
• Expand technical knowledge through training, mentoring and hands-on experience
• Occasional travel between branches
• Other duties as assigned