- Location
- Santiago de Querétaro, Querétaro, Mexico · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Who We Are
At Scalepex, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with global organizations to deliver exceptional support, technology, and business solutions.
Our mission is simple: empower people and businesses to scale efficiently and thrive. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.
What Drives Us
- Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
- People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success.
- Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.
Your Role
Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?
As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.
Think of yourself as the hero of the customer experience: resourceful, patient, and ready to turn challenges into wins.