- Location
- Pasig, Metro Manila
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Source
- BetterTeam
Description
We’re Hiring: IT Technical Support Specialist
Cloud Systems | AI Automation | Web Development
Addiction Foods is looking for a hands-on IT Technical Support Specialist who can resolve everyday IT issues, support cloud-based systems and build practical digital solutions.
This role combines user support with workflow automation, AI tools and web development to help our teams work more efficiently.
What You’ll Do:
- Provide remote technical support for laptops, software, connectivity and user access.
- Support cloud-based platforms, including Microsoft 365, Teams, SharePoint and OneDrive.
- Manage user accounts, permissions, onboarding and offboarding access.
- Troubleshoot application issues and coordinate with vendors when needed.
- Build and maintain internal websites, web applications and business tools.
- Develop workflow automations using APIs, scripts and low-code platforms.
- Apply AI tools to reduce repetitive work and improve business processes.
- Test solutions, resolve bugs and maintain clear technical documentation.
- Protect company information through secure access controls and sound data-handling practices.
- Guide employees on using systems and digital tools effectively.
What We’re Looking For:
- A relevant qualification in IT, Computer Science or a related field, or equivalent practical experience.
- Proven experience in IT technical support within a cloud-based environment.
- Hands-on knowledge of Microsoft 365 administration, user access and troubleshooting.
- Practical experience building workflow automations and using AI tools.
- Web development experience with HTML, CSS, JavaScript and a modern framework.
- Familiarity with APIs, databases, authentication and application deployment.
- Strong troubleshooting skills and the ability to explain technical issues clearly.
- Ability to work independently, prioritize requests and follow issues through to resolution.
- Strong English communication skills.
An Advantage:
- Experience with Microsoft Entra ID, Intune, Power Automate or Power Apps.
- Experience with Python, PowerShell, React or Node.js.
- Familiarity with Azure, cloud hosting and Git.
- Experience supporting users across multiple countries and time zones.
- A portfolio of working websites, internal tools or automation projects.
Apply Now:
Send your updated CV to [email protected]. Include links or brief examples of web development and automation projects you have personally delivered.
Skills
PythonJavaScriptReactNode.jsAzureGit