Workday Specialist

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The HR Systems Specialist is responsible for the delivery, support, optimisation, and continuous improvement of the organisation's HR technology solutions (Workday). The role acts as a functional subject matter expert, partnering with HR stakeholders, HR Services, IT teams, and Application Management Support (AMS) team to deliver system enhancements, resolve complex issues, and ensure the effective operation of HR systems.

 

The role balances both Business-as-Usual (BAU) support and project delivery activities, contributing to Tier 2 and Tier 3 support, requirements gathering, solution design, testing, release activities, user enablement, and process optimisation.

• Act as the main HR systems expert for assigned system modules and business processes, providing advice and support to stakeholders on how the system should be used.
• Work with HR stakeholders and business teams to understand their needs and document requirements for system improvements and changes.
• Design practical system solutions that meet business requirements and follow agreed standards and processes.
• Deliver system enhancements and improvements, ensuring changes are completed on time and achieve the intended business outcomes.
• Assess how proposed changes may impact other processes, teams, or system functionality and identify any risks that need to be managed.
• Plan and complete testing activities to ensure system changes work as expected and meet business requirements before they are released.
• Investigate and resolve complex system issues, identify the root cause, and recommend long-term solutions to prevent issues from recurring.
• Work closely with the Application Management Support (AMS) provider to support system releases, deployments, technical investigations, and issue resolution activities.
• Monitor system performance and user feedback and identify opportunities to improve processes, increase efficiency, and enhance the user experience.
• Create and maintain clear documentation, including process guides, operating procedures, knowledge articles, and solution documentation, and share knowledge with other team members.
• Evaluate new Workday features and capabilities, identify potential business benefits, and support the testing and adoption of suitable enhancements.

IDEAL CANDIDATE PROFILE

 

To be successful in this role, you will have:

• Deep functional knowledge of HRIS systems and HR technology (experience specifically in Workday configuration is strongly preferred).
• Experience gathering and documenting business requirements.
• Strong configuration and system administration experience.
• Experience supporting system enhancements and projects.
• Experience executing system testing and UAT activities.
• Experience analysing worker data and managing, testing and loading bulk worker data uploads.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and deadlines.
• Experience working with outsourced managed service providers.
• Experience with ServiceNow or similar ticketing platforms.
• Knowledge of HR processes across the employee lifecycle.
• Exposure to reporting and analytics tools.
• Experience supporting organizations with complex workforce structures.

 

BASIC QUALIFICATIONS

• Bachelor's degree or higher in Human Resources, IT, Business Administration, or a related field, or equivalent combination of work experience and education.
• Minimum of 5 years of experience with HR Information Systems.
• Minimum of 3 years of experience configuring business process and system administration.
• Proficient in Microsoft Office.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.