- Location
- Malabe
- Type
- Full-time
- Seniority
- Senior
- Education
- Master
- Closing date
- Today
- Source
- CareersPage
Description
About Our Client
Our client is a well-established higher education institution seeking an experienced professional to lead student services and enhance the overall student experience.
Job Overview
The Senior Manager – Student Experience & Services will lead student support, career guidance, employability, engagement, and wellbeing initiatives while improving service delivery through technology and continuous improvement.
Key Responsibilities
- Lead student services strategy and operations to deliver a seamless student experience.
- Oversee career guidance, internships, career fairs, employer engagement, and employability services.
- Drive student support, wellbeing, engagement, leadership, cultural, and volunteering programmes.
- Plan and oversee sports, recreational activities, and student competitions.
- Ensure student requests, concerns, and grievances are resolved efficiently and on time.
- Build partnerships with employers, industry, and external organizations to expand student opportunities.
- Collaborate with Faculties and support teams to improve student engagement, retention, and success.
- Drive digitalisation, automation, and AI-enabled student services.
- Monitor student feedback, service KPIs, and performance data to improve services and report insights to senior management.
Qualifications & Requirements
- Bachelor's and Master's Degrees in a relevant discipline from a recognized university.
- Extensive experience in a large-scale service organization serving a diverse customer base.
- Proven experience leading customer-facing teams and service operations.
- Strong track record in customer experience and service excellence.
- Excellent leadership, stakeholder management, and communication skills.
- Exposure to digital transformation, AI, automation, and service innovation.
Interested candidates may send their CV to [email protected]