Service Desk Executive

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Service Desk Engineer – Monitoring & Support (Data Center) to join our Information Technology / Data Center Operations team.

In this role, you will be responsible for proactively monitoring data center infrastructure, responding to incoming calls and emails, and managing incident resolution to ensure uninterrupted operational continuity. You will join a dedicated Data Center Operations team focused on delivering high-stakes support and maintaining seamless enterprise infrastructure performance.

What You’ll Do

In this role, you will:

• Monitor data center infrastructure using specialized tools to rapidly identify alerts, track incidents, log requests in the Information Technology Service Management system, and deliver actionable operational outcomes.
• Collaborate with customers, technical engineering teams, and management to coordinate incident escalation, provide updates, and ensure effective problem resolution.
• Ensure compliance with data center operational policies, security protocols, and strict Service Level Agreements while maintaining accurate documentation.

What You’ll Bring

The ideal candidate will have:

• Proven experience in technical service desk operations, data center monitoring, or Information Technology infrastructure support.
• Strong knowledge of infrastructure monitoring tools, incident response workflows, and Information Technology Service Management ticketing platforms.
• Proven ability in multi-tasking, active communication, troubleshooting under pressure, and cross-team collaboration.
• Relevant degree, diploma, or equivalent technical certifications in Information Technology, Computer Science, or enterprise systems support.

Category: Information Technology