Service Delivery Manager

Operational Service Delivery Manager

Salary: £37,000 per annum, plus annual performance bonus and Veolia benefits

Grade: 5.1

Hours: Monday to Friday, 40 hours per week, 8:00am to 5:00pm 

Overtime Available: Event based overtime on Evenings and Weekends

Location: Wembley Stadium & Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing;

• Managing your time and prioritising workload for staff and yourself to meet deadlines to support event and non-event day operations.
• Understand and embed Veolia’s values in your daily operations.
• Handle customer escalations promptly and follow through to resolution to ensure customer satisfaction.
• Maintain a courteous and professional relationship with members of the public, client, staff and colleagues.
• Master operational management, including inventory control and fleet coordination.
• Establish professional stakeholder relationships with Veolia Departments through exceptional service delivery.
• Analyse operational systems and present data-driven recommendations for equipment and process improvements.
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation.
• Apply problem-solving methodologies to address complex operational challenges.
• Drive performance excellence by establishing quality standards and achieving key performance indicators.
• Promote personal ownership with good H&S practices through risk assessments, accurate record-keeping, monitoring checks (vehicles, PPE), timely accident investigations, and implementing security measures for depots, vehicles, equipment and stores.
• Ensuring compliance with HR policies, facilitating team communication and collaboration, managing conflict resolution.  
• Meeting and rationalizing budget through maximizing productivity, cost control, managing holiday rotas and overtime, and controlling requests for goods, services and supplies.

What we're looking for;

Essential:

• Experience of people management, developing and training teams.
• Customer service experience.
• Operational health and safety experience - including training, assessments and inductions.
• Good working knowledge of Health and Safety regulations.
• Experience in working in the waste sector/industry.
• Strong communication skills including presentations and written reports.
• Willingness to learn or understanding of waste handling, disposal, and recycling processes.
• Excellent project management and organizational skills.
• Strong attention to detail and record-keeping abilities.
• IT Skills, Experience in a similar environment would be essential.

Desirable:

• Experience or strong interest in Sustainability
• Working in an events environment or large venues. 
• IOSH training 

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.