Information Technology System Administrator

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We are looking for an experienced Information Technology Administrator to join our IT team at the City of Kingman. In this role, you will maintain high availability and performance across our servers, networks, and data infrastructure by managing system backups, security policies, and technical support. Operating with a high degree of independence and discretion, you will handle critical system upgrades, coordinate diverse technical tasks, guide city-wide computing plans, and provide reliable, customer-focused support to staff across all departments.

About you:
If you are a detail-oriented, proactive technology professional who excels at system reliability, infrastructure optimization, and independent problem-solving. You possess strong organizational and technical skills, allowing you to manage complex IT tasks, coordinate preventive maintenance, and ensure high availability across servers, networks, and data systems. You are well-versed in security standards, system monitoring, and cross-training, and you bring exceptional attention to detail in technical support and planning. You represent the City credibly, maintain absolute discretion with sensitive data, and provide excellent customer service to staff across all departments.

EDUCATION AND EXPERIENCE:

SPECIAL REQUIREMENTS

System Administration & Infrastructure Management (40%) :

You will perform preventive maintenance actions, including system backups, establishing system recovery procedures, and maintaining offsite backup storage. Your day-to-day work involves monitoring system and network performance and equipment, verifying that systems are working properly, and performing upgrades as necessary. You will actively support, configure, and maintain servers, the network, data, and associated equipment to ensure high availability. Additionally, you will participate in an on-call rotation to provide critical support for network and system-related issues, adjusting your schedule to be present during early mornings, evenings, nights, holidays, or weekends as needed.

Technical Support & Customer Service (30%): 
You will coordinate and manage diverse technical support tasks while delivering excellent customer service to diverse audiences across all city departments. Your role requires you to provide direct support for technical issues, troubleshoot problems to final resolution, and conduct continual cross-training with other IT personnel to strengthen the overall infrastructure. While performing these duties, you will maintain absolute confidentiality and exercise a high degree of discretion and judgment when dealing with sensitive or confidential information.

IT Planning, Policy & Compliance (20%):
You will assist and guide staff within both the IT department and city-wide in formulating short- and long-term plans regarding city computing needs. Your responsibilities include assisting in the recommendation and implementation of server policies and standards while ensuring strict adherence to security procedures. You will also perform all work duties and activities in accordance with city policies and procedures, ensuring that you follow safety policies and practices, work in a safe manner, and promptly report any unsafe activities or conditions.

General Administration & Special Assignments (10%): 
You will ensure operational continuity through regular attendance as an essential function of your role. Additionally, you will serve on various employee or other committees as assigned, perform related duties as required, and handle special assignments as requested by leadership to support the broader goals of the city.

Core Knowledge, Skills & Abilities

You bring a thorough working understanding of general IT concepts and technologies, including cloud computing, virtualization, server platforms, and security, paired with knowledge of Active Directory, Group Policy, DNS, DHCP, Distributed File System (DFS), DFS Replication, and NTFS permissions. You possess comprehensive knowledge of enterprise software, such as SQL databases, web services, email systems, and associated security protocols, alongside working knowledge of modern authentication platforms like SAML, OIDC, and FIDO2/WebAuthn. Additionally, you are familiar with storage architecture, including SAN, NFS, NAS, deduplication, and data optimization technologies, and demonstrate proficiency in type 1 and 2 hypervisors for resource assignment and performance optimization.

Adept at managing tasks independently and collaborating effectively in group settings with both technical and non-technical staff, you apply a solid understanding of networking concepts—such as firewalls, VPNs, routing, and switching—as well as application programming interfaces (APIs) for server and database communication. You excel at maintaining strong documentation with meticulous detail and accuracy, ensuring reliable system operations and seamless technical support.

WORK ENVIRONMENT

The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  See Physical Demands.

COMMITMENT TO SAFETY & WELLNESS

It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable.  The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.  

DISCLAIMER 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.   They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.  This job description is subject to change as the needs and requirements of the position changes. 

Be Part of Something Great - Build Your Future in Kingman
The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.

With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.

For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.     

                    

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