Guest Service Agent

Description

Front Desk Guest Service Agent

Join our dynamic hospitality team as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional service and ensure our guests feel welcomed and valued from check-in to check-out.

Key Responsibilities:

- Greet guests warmly and assist with check-in and check-out procedures

- Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy

- Manage reservations, cancellations, and modifications efficiently

- Provide information about hotel amenities, local attractions, and services

- Maintain accurate records of guest interactions and transactions

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Uphold hotel policies and standards to ensure a safe and welcoming environment

Skills and Qualifications:

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to remain calm and professional under pressure

- Proficiency with reservation systems and basic computer skills

- Flexibility to work various shifts, including evenings, weekends, and holidays

- High school diploma or equivalent; additional hospitality training is a plus

We foster a positive, inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding guest experiences and creating a welcoming atmosphere for all.

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability. 

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.